Accountant; Collections - Government

About the Job

Responsible to follow up assigned customers debts including calling and meeting with customers to discuss the settlement of their outstanding accounts. To monitor customer’s adherence to the agreed credit terms, credit limits and payment terms. To devise quick course of action in event of payment defaulted. To prepare weekly, monthly and quarterly reports and ensure accounts of defaulters are reported.

• Receives the list and files of the customer assigned from the Senior Collection Manager. Studies these files and plans his work program and priorities. Verifies additional information from Senior Collection Manager or Sales Manager regarding the customer. Classifies the customers to determine the given credit facility of each customer and discusses collection and debt plan with the Senior Collection Manager.
• Calls and arranges formal visits to individual customers to discuss the unpaid dues in their accounts and expresses. Explains company’s policy with regards to the subject and the consequences if the debt is not settled on time.
• Follow up with assigned customers to settle debts on time and ensure the signed agreement between business units and assigned customers are in line with company’s credit policy.
• Monitors customer’s adherence to the agreed payment terms and devises immediate regularization option should there be any default. Informs the customer prior to such defaults and reminds them terms and conditions they agreed and signed. Asks the customer immediate correction of his payment status otherwise coordinates with the senior to take further actions.
• Provides the customer with missing documents such as invoices, PDN, Credit note to complete the payment process on time.

• Receives company’s bank statements on a daily basis and identifies all the payments with details and sends them to the cash office. Ensures all submitted allocations to cash office are correctly remitted to customer accounts and informs the senior in case of long overdue debts collected.
• Identifies cash payments from corporate customers and sends them to cash office to create receipt and allocate on the same day.
• Applies receipts to the proper customer on a daily basis invoice.
• Receives cheque from customers, gives the customer a temporary receipt of cheque collection and submits to cash office with customer details.
• Receives returned cheque from the cash office and reports the senior. Holds all returned cheques in a safe and contacts the customer to clarify the reasons for the returned cheque. Ensures that payment is done before giving back the returned cheque to the customer.
• Identifies and reports periodically about all customers’ returned cheques to the senior. Escalates the issue to the department manager for further action in case customer’s cheque frequently returns.
• Coordinates regularly with business units’ sales managers to receive the latest update about the customer profile. Allocates unidentified payments made through banks after receiving the details from bank or customer and informs the senior.
• Identifies frequently defaulted customers and reports them to the senior. Discusses with the senior an action plan to force those customers to pay within the given credit period.
• Prepares monthly aging report of customer overdue and mentions the reasons for non‑payment.

• Bachelor’s degree in accounting, Finance, or a related field.
• 6 years of experience in debt management and credit recovery in a similar service industry or bank.
• Regional exposure and retail background are a plus.
• Valid UAE driving licence.
• Proficiency in Arabic and English language.
• Public relations and negotiation skills.