Telephone Operator - Emirati Talent

Join to apply for the Telephone Operator - Emirati Talent role at Saadiyat Rotana Resort & Villas
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We are seeking a dynamic and self‑motivated Telephone Operator to handle every phone call with professionalism and customer focus, ensuring guests have a memorable experience.

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain up‑to‑date knowledge of the hotel and local services.
• Maintain awareness of guest profile through the Opera guest profile system.
• Complete management’s long‑distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake‑up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Education:

Diploma or degree in hospitality preferred.

Experience:

Similar previous work experience in telephone operations or front office.

Skills:

Excellent written and verbal English communication, strong voice modulation, computer literacy, and prior experience with Opera system is an advantage.

• Customer driven mindset.
• Proactive and energetic personality.
• Out‑going and approachable character.
• Ability to work well under pressure in a fast‑paced environment.
• Excellent teamwork, especially in a multicultural setting.
• Understanding the Job.
• Taking Responsibility.
• Recognizing Differences.
• Customer Focus.
• Adaptability.
• Teamwork.

Entry level

Full‑time

Customer Service

Hospitality