Contract Coordinator | Hertz | Financial Services Rental & Leasing

Contract Coordinator | Hertz | Financial Services Rental & Leasing

Join to apply for the Contract Coordinator | Hertz | Financial Services Rental & Leasing role at Al-Futtaim Automotive

Job Requisition : 173874

Location: Abu Dhabi, United Arab Emirates

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. With more than 35,000 employees across over 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The organization continues to grow and expand by responding to the changing needs of its customers.

What You Will Do

• Service Booking Coordination: Schedule and manage vehicle service bookings with Hertz Customer Service and logistics teams. Ensure timely completion of servicing activities to minimize downtime and idling of vehicles.
• Customer Communication: Serve as the primary contact for customers regarding collection, delivery and service schedules. Provide timely updates and confirmations to enhance customer satisfaction.
• Reporting & Data Management: Maintain and update service booking reports, including work-in-progress (WIP), completion status and scheduling details. Prepare and submit vehicle usage and trip reports for client review. Track vehicle replacement days based on service and return timelines.
• System Updates & Tracking: Update vehicle service intervals and asset information in the Locations Solution system. Monitor live vehicle tracking systems for clients' fleet to ensure operational visibility and detect issues.
• Fleet & Pool Vehicle Management: Oversee daily check-in/check-out and allocation of clients' pool vehicles. Handle allocation requests efficiently to support operational requirements.
• Client & Team Support: Support client's team in executing daily operational duties. Attend client meetings, respond to queries, and resolve complaints promptly and professionally.
• Invoice & Estimation Processing: Coordinate approvals for estimates and facilitate timely submission of invoices to clients. Assist with tracking and managing traffic fines for fleet vehicles.
• General Administration: Handle day-to-day email correspondence with clients and stakeholders. Perform miscellaneous tasks as required to support business operations.

• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills (phone/email).
• Proficiency in Office suite and fleet management systems.
• Experience in reporting, data tracking, and coordination.

• Experience in fleet management or a related field, with a focus on service coordination and customer liaison.
• Proficiency in software systems relevant to fleet management and service tracking.
• Strong organizational skills with a proven ability to manage multiple tasks simultaneously.
• Prior experience in handling customer communications and resolving service issues effectively.