Commercial Manager

Job Purpose

The Commercial Manager role is primarily responsible for reviewing contracts (mainly upstream/client-side) and minimising risk to Khidmah by negotiating with clients and vendors through to conclusion. This involves not only understanding the terms and conditions, but also the contractual deliverables, including scope, KPIs, and SLAs.

• The role requires close attention to contract pricing and a clear understanding of what has been allowed for within each contract to ensure scope creep is identified and avoided. Regular communication, collaboration, and support for the Business Development team will be required, alongside support for the Operations teams responsible for contract delivery.
• Ongoing contract reviews, particularly for contracts not performing in line with the expected forecast, are required to highlight gaps to the Management team. This includes providing analysis of any underperformance and recommendations on remedial actions. The role involves close collaboration with Finance teams and use of the ERP (SAP) system.
• The Commercial Manager will contribute to maintaining the commercial order book to ensure accurate forecasting of fixed revenue and visibility of renewal and expiry dates. The role requires close tracking of all agreements to ensure they do not lapse, that renewals are arranged well in advance, and that strict change control is maintained through the timely preparation of variations and addenda.
  
  This will involve persistent follow‑ups with clients and close coordination with the wider Khidmah team.
• Coordination with government departments, including the use of the TAMM portal for company trade licence matters.
• Oversee the full trade licence lifecycle support process
  , including incorporation, licensed activities, regulatory approvals, renewals, modifications, and liaison with relevant government authorities (e.g. DED, DET, Free Zones).
• Ensure compliance with corporate governance frameworks, shareholder resolutions, and statutory requirements.
• Coordinate with internal stakeholders (PRO team, Legal, Finance, and Operations) to align licensed activities with contractual and operational scope.

• Contract management
• Risk management
• Debt management
• Relationship building (client and vendors
• Cost management and reporting
• Supply chain management
• Governance with policies
• Mentoring (of junior staff)

• Highly motivated and willing to work well beyond the minimum requirements
• Experience as working as a commercial or legal manager – minimum 5 years
• Bachelor’s Degree – ideally in related field (built environment, law)
• Experience of Facilities Management (FM) industry – minimum 5 years
• Knowledge of hard and soft FM services
• Knowledge of constitutional documents (e.g. licenses, POAs)
• Keen eye for attention to detail
• Strong negotiator and problem solver
• English and Arabic speaking (Arabic is essential)
• Excellent organisational skills
• Excellent Excel and Word skills
• Self-starter with ability to communicate with wider departments and related companies
• SAP working knowledge beneficial but not essential
• Driving license (own vehicle required)
• Power BI knowledge (non-essential)