Job Description & How to Apply Below
The role holder is responsible to be the ambassador for the Service Department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer Satisfaction.
Core Responsibilities- Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
- Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
- Prepares all the necessary documentation as per AS-DOS standards
- Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
- Coordinates with the Job Controller/ Estimator for appropriate workshop loading, in order to avoid delays.
- Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
- Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
- Updates/records all the necessary information in Autoline.
- Explains clearly the charges and all the work carried out, during vehicle delivery.
- Follows up with a call, as the basis of building a long-term relationship with customers.
- Maintains a high level of quality interaction with customers at each step of the role.
- Maintains harmonious relationship among staffs and strive to work towards the attainment of department's objectives.
- Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.
- 8 to 10 years in a related field/role as service manager
- Technical Diploma/Degree with strong technical experience
- Knowledge of current and best stock inventory systems
- Proven ability to work independently and with others
- Able to manage complex human relationships and culturally sensitive.
- MS Office skills
- Professional/ Technical certification
- Fluent (required), Arabic (preferred)
- UAE Driving License
Only shortlisted candidates will be contacted. Thank you for your interest in joining us!
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