Move Coordinator - Japanese Nationality

GAC Abu Dhabi is looking for candidates for the role of Move Coordinator – Japanese Nationality to be based in Abu Dhabi. Could it be you?

• Preparation of Destination Rates: Compile and prepare destination rates for overseas agents to ensure competitive and accurate pricing.
• MATT Moving Systems Management: Oversee and monitor the Moving Systems management specific to the office, ensuring smooth operational flow. Manage and control all import files, ensuring they are processed efficiently and accurately.
• Timely Invoicing: Ensure all import files are invoiced in full and on time. Assist Move Consultants in preparing accurate and competitive export quotes. Work closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction. Perform general office administrative tasks to support daily operations.
• Quality Assurance: Conduct site visits to ensure adherence to quality standards and GAC protocols. Generate monthly reports on quality and site visit observations. Prepare an end-of-year report summarizing all quality-related aspects. Handle and manage all damage and missing claims, acting as the primary contact with insurance brokers. Ensure timely resolution of all claims. Review and monitor the quotation conversion ratio and implement strategies to increase the conversion of confirmed jobs.

• Graduate or postgraduate of Business Administration or equivalent
• Japanese Nationality is mandatory
• 0-2 years’ similar industry experience with customer service in logistics, moving services, or a related field
• Sales & Customer service skills are preferrable
• High level of commitment and drive; outgoing and pleasant personality
• Strong organisational and time-management skills
• Excellent English communication and customer service abilities
• Proficient with MS Office applications and able to learn new software quickly
• Attention to detail and a commitment to maintaining high standards
• Ability to work independently and as part of a team