Harvest Kitchen Assistant - Part Time Abingdon, Virginia

The Harvest Home Kitchen (HHK) & Pantry serves hot meals and grocery items to food insecure neighbors. The Harvest Home Kitchen Assistant will be responsible for assisting with the day-to‑day operations of these programs which take place at Feeding Southwest Virginia’s Abingdon Distribution Center. The position will support the Mission of Feeding Southwest Virginia:
Nourish Neighbors, Engage Community Partners, and Develop Solutions to Address Food Insecurity.

• To be successful in this role, an individual must be able to perform the functions listed below.
• As the Harvest Home Kitchen Associate representing the organization, demonstrate a professional demeanor in interactions with all FSWVA staff, agencies, program representatives and government officials.
• Keep informed and consistently practice the policies and procedures of Feeding Southwest Virginia, Feeding America national office regarding compliance.
• Possess knowledge of Feeding Southwest Virginia and all programs.
• Report directly to the Abingdon Operations Director.
• Maintain a clean, sanitary and safe work environment consistent with AIB guidelines.
• Ensure equipment is cleaned and maintained regularly.
• Ensure FIFO and proper food rotation and flow of food.
• Assist neighbors and provide excellent customer service to build a positive environment while assisting neighbors to make food selections in the hot meal and food pantry lines.
• Support food bank staff in managing traffic, parking, item limits, etc.
• Work with staff and volunteers to sort and purge unsafe/inconsumable products and create visually appealing food displays for open service hours.
• Collect/maintain Service Insights client data in accordance with Feeding Southwest Virginia guidelines, ensuring secure and confidential integrity of client records.
• Update neighbor’s information in Service Insights as required.
• Register new neighbors in Service Insights or assist neighbors with filling out household information form and entering their data at a later time.
• Update and print paper rosters if needed.
• Prepare and provide monthly reports as required to appropriate entities.
• Engage neighbors to provide feedback on program needs for the community.
• Participate in monthly meetings as needed with key food bank staff.
• Maintain program files to ensure compliance with Feeding Southwest Virginia & Feeding America.
• Be a liaison between volunteer services and the HHK.
• Promote inspiration and passion in motivating kitchen staff and volunteers.
• Promote a cooperative spirit within the organization and among internal and external participants.
• Perform other duties as assigned by the Abingdon Operations Director, Chief Operating Officer and the President and CEO.
• Maintain positive relationships with partner programs, regulatory agencies, staff, volunteers, vendors, general public, and other departments within Feeding Southwest Virginia.

• Training,
  
  Education and Experience
  • Education:
    
    High School Graduate or equivalent.
  • Experience:
    
    Serv Safe Manager Certification or the ability to obtain within a specified timeframe.
• Knowledge,
  
  Skills and Abilities
  • Strong interpersonal skills and ability to interact with internal and external audiences.
  • Strong customer service ethic.
  • Ability to work by timetables and complete reports on appropriate dates.
  • Excellent organizational skills and attention to detail.
  • Limited occasional evening and weekend work required for special events.
  • Demonstrated success in inspiring, motivating and encouraging others.
• Certifications
  • Serv Safe Manager (preferred) or completion of Serv Safe training within the first six weeks of employment and maintenance thereafter.
• Allowable Substitutions
  • Combination of education, experience, and training that provides the required knowledge and skills may be considered in lieu of education and/or experience.
• Language Skills
  • Excellent written and verbal communication skills and effective communication with staff, volunteers, and the general public.
• Mathematical Skills
  • Ability to perform basic math functions such as addition, subtraction, multiplication, division and fractions.
• Technical/Computer Skills
  • Proficiency in…