First Line Support - My Product Path

£30k + 5% bonus

Abingdon (4 days on site, 1 day at home)

My Product Path is partnered with a global life safety organisation to recruit a Tier 1 Infrastructure Engineer joining an expanding team and supporting on-premise infrastructure and end-user technologies across the business. If you enjoy problem-solving, working with customers, and making a real impact, this could be the perfect next step for you.

In this customer-facing role, you’ll provide first-line support across the infrastructure environment, including:

• Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles (AD, DNS, DHCP).
• Maintaining and troubleshooting end-user devices: laptops, mobile devices, printers, and meeting room equipment.
• Assisting with backup and disaster recovery solutions using Veeam.
• Ensuring accurate, detailed documentation of systems and support tickets.
• Applying security best practices across on-premise systems.
• Managing and escalating tickets as needed, keeping users informed throughout the process.

We’re looking for someone who is:

• Curious, proactive, and eager to take on challenges.
• Collaborative and respectful of diverse perspectives.
• Confident in making decisions and taking ownership.
• Accountable, reliable, and motivated by delivering excellent service.
• Inclusive and professional in every interaction.

• 1+ year working in on-premise infrastructure environments.
• Basic knowledge of Windows Server, AD, DNS, and DHCP.
• Strong troubleshooting ability and customer-facing communication skills.
• Comfortable working in a fast-paced environment and able to travel when required.
• Fluent in English.

A supportive and flexible environment where you can grow your career long‑term. Benefits include:

• Competitive pension scheme and life assurance
• Company bonus and share scheme
• 25 days’ annual leave + bank holidays
• Extended parental leave
• Continuous professional development opportunities
• Flexible working hours
• Opportunities for progression within the business and wider group