Customer Service Advisor EMEA

Customer Service Advisor EMEA

Bio‑Techne invites applications for the Customer Service Advisor EMEA role in Bristol or Abingdon (UK). This full‑time position requires 37.5 hours per week and reports to the Customer Services Team Leader.

Position Summary
:
Grow your career, create change, and elevate customer service excellence. We are looking for a motivated and tech‑savvy advisor to join our EMEA team, delivering seamless, high‑quality service from the first point of contact through order placement and after‑sales support.

• Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat
• Process sales orders accurately across multiple channels, including e‑commerce, email, and telephone
• Raise customer quotations, proformas, and coordinate stock returns when required
• Work with Sales, Accounts, Technical Service, and Marketing teams to ensure seamless service
• Respond to order queries, manage non‑technical complaints, and provide practical solutions
• Monitor backorders and keep customers informed of delivery updates
• Manage new account processes and maintain accurate customer documentation
• Keep the customer database up to date and ensure all information is logged
• Follow up on orders to support excellent after‑sales service
• Develop foundational product knowledge to support customer interactions
• Work independently and collaboratively to maintain high levels of customer service
• Support best practices, efficiency, and continuous improvement within the team

• Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology‑related field
• Experience in a customer‑focused role is a plus; open to freshly graduated students
• Fluent written and spoken English and French
• Tech‑savvy with strong IT skills; experience with ERP/CRM platforms;
  Microsoft D365 or Salesforce a plus
• Customer‑focused mindset with a commitment to continuous improvement
• Strong organizational, administration, and multitasking abilities
• Excellent communication and interpersonal skills; able to build positive relationships
• Professional, adaptable, and calm under pressure
• Passionate about learning, growing, and advancing a career in customer service

• Competitive wages along with extensive benefits for employees and their families
• Retirement programs and an employee stock purchase plan to invest in your financial future
• Opportunities for mentorship, promotion, training and development, internships, and more to help you advance your career
• An international and diverse working environment with employee resource groups, volunteer and charity events, and social events that build a culture of caring and belonging
• A culture of empowerment and innovation where employees feel valued and encouraged to bring new ideas to the table

Bio‑Techne is committed to product quality, customer satisfaction, continued improvement, minimizing environmental impacts, and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio‑Techne culture.

Bio‑Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio‑Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio‑Techne will be considered Bio‑Techne property.