Senior Patient Administrator

WHO ARE WE? Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work . This is a global benchmark that recognises employers who create an outstanding employee experience.

ROLE SUMMARY The senior patient administrator supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. Being part of the senior management team, the key objective for this role is to ensure that the team provides the highest quality of patient care and to contribute to the company's capacity for rapid growth.

The senior patient administrator will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results.

The senior patient administrator will be responsible for the management of all administration in support of activity within the Outpatients and Theatre in order to facilitate the smooth running of the service.

In addition, the following roles and responsibilities are outlined below.

Whatwe'reoffering

• A salary between £28,000 - £30000, depending on experience.
• 25 days annual leave plus bank holidays
• A company pension scheme
• Opportunities to develop and grow within the business
• Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme.
• An environment whereyourlearning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• Free food/snacks trolley
• Monthly governance day with lunch provided
• A free 24/7 well-being/counselling/advice service
• A bright,spacious and modern working environment, built to the highest standards
• Cycle to work scheme
• Monthly Gift voucher rewards
• Private Medical and Dental Insurance

KEY RESPONSIBILITIES:

• Take ownership of all furnishings, office equipment, security for the hospital. Ensuring that all necessary paperwork/ stationary is stocked and available.
• Organise the repair and service of non-clinical equipment throughout the service and act as the first point of contact for technical, operational or patient matters, resolving minor issues in line with incident/complaints procedures or escalating as appropriate.
• Maintain a positive relationship with client staff at every interaction, formal and informal networks and ensure that effective communication and escalation mechanisms are in place at all times.
• To liaise with all colleagues on proper use of this information to ensure that confidentiality is maintained at all times when dealing with highly sensitive details and reports, in accordance with the Newmedica Data Protection Policy.
• To maintain a positive relationship and open communication with the other leads in the business.
• To take an active role in the production of patient information and examination preparation leaflets. Record feedback from patients regarding queries about their information literature and feed this back by participating in information groups when requested.
• Maintain staff contact lists, training database, weekly staff task list, maintain sickness reports, create group distribution lists and be the SPOC for all staff administrative queries.
• Understanding and implementing new patient pathways from an admin perspective
• Timely completion of reports and submissions to governance bodies eg CQC
• Becoming competent in all aspects of the Patient Admin role to support the team as and when necessary.
• To efficiently train and support new starters in the admin team.
• Diary overview (being led by service lead) - balancing business needs and staffing needs.
• Daily task list for the team uploaded weekly and ensuring all tasks are completed by the end of the day.
• Be part of the on call rota.

DESIRED

SKILLS:

• Ability to prioritise tasks depending on their importance and urgency of the matter.
• Having the ability to be analytical and critical in all aspects of the role.
• Ability to document communications in timely and accurate manner.
• Desire to take on new initiatives.
• Problem solver.
• Ability to be agile and adjust to any last-minute changes.
• People management skills.
• Ability to be flexible and adapt to each day being varied.
• Keeping the team motivated.

Knowledge and Expertise

• To have a full understanding of the pathways and resources needed for various clinic appointments e.g. whether a dual appointment is required…