Guest Service Agent - DoubleTree Hilton Abilene

Guest Service Agent – Double Tree by Hilton Abilene

Job Number: HOT0C7UA

Double Tree by Hilton Abilene, 500 Cypress St., Abilene, TX 79601

The Double Tree by Hilton Abilene is a 200‑key hotel connected to the existing Abilene Convention Center. The new Double Tree by Hilton will bring 17,000‑square‑feet of meeting space, full‑service dining, a pool deck, rooftop bar, and other heart‑warming amenities to Abilene’s bustling arts and business district. Guests and convention goers can stay within walking distance of event venues, restaurants, breweries, shops, museums, and the city’s famous storybook sculpture collection.

Interested candidates should be available to work both AM and PM shifts, weekdays, weekends, and holidays as needed.

This position is eligible for an Upsell Incentive!

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leadership in our industry and in our communities.
• Teamwork – Team players in everything we do.
• Ownership – Own our actions and decisions.
• Now – Operate with a sense of urgency and discipline.
• Quality, Productivity, Customer Focus – Core attributes demonstrated.

• Go Hilton Travel program – 100 nights of discounted travel.
• Daily Pay – Access to pay when needed.
• Hilton Shares – Employee stock purchase program (ESPP) with a 15% discount.
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks for eligible Team Members.
• Debt‑Free Education – Access to educational credentials through Guild Education, including college degrees and professional certifications.
• Flexible shifts and days off.
• Comprehensive health insurance coverage, including telemedicine and at‑home care via Amazon Care.
• Mental health resources, including free counseling through the Employee Assistance Program.
• 401(k) plan with company match.

* Available benefits may vary depending on property‑specific terms and conditions of employment.