Zoo Guest Services - Temporary

3 days ago Be among the first 25 applicants

General Description

Under general supervision, perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provide administrative support to Guest Service Managers and Assistant Managers, and appropriately direct Zoo visitor traffic.

Supervision Exercised

This position does not exercise supervisory duties.

Important And Essential Duties

• Greets and directs visitors to the Abilene Zoo and answers general questions.
• Provides administrative support for Guest Service Managers and Assistant Managers.
• Assists with customer service functions, including answering inquiries, giving directions, and providing information on zoo functions and activities.
• Processes incoming and outgoing calls, registers payments, reservations, and visitation paperwork, operates equipment, and prepares food.
• Maintains, inspects, cleans, takes inventory, and follows policies and procedures of assigned equipment, areas, and surrounding spaces.
• Assists with guest surveys and other reports.
• Operates City vehicle and/or motorized equipment (trains, gators, golf carts) as permitted for guests over 18 years of age.
• May assist with other Guest Services operations.

Other Job Related Duties

Perform additional job related duties and responsibilities as assigned.

Knowledge, Skills, And Abilities

• Administrative and office management principles, procedures, and practices.
• Basic math skills, including addition, subtraction, multiplication, division, and percentages.
• Safe operation of equipment and vehicles.
• Proficient use of computer and office equipment.
• Effective time management.
• Excellent customer service and clear communication.
• Accurate cash handling.
• Professional and courteous interaction with zoo guests.

Ability To

• Maintain confidentiality of client information.
• Work independently.
• Demonstrate a positive attitude and initiative.
• Organize and plan work activities to meet deadlines.
• Use resourcefulness and tact with upset customers.
• Accommodate changing work priorities.
• Follow and enforce Abilene Zoo rules, policies, and procedures.
• Establish and maintain cooperative working relationships internally and externally.
• Follow and embrace City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member to accomplish the Division’s mission and treat team members with dignity, courtesy, and respect.

Experience And Training Guidelines Experience

This is an entry level position; preference may be given to individuals with previous customer service experience.

Education/Training

A high school diploma, GED, or in the process of obtaining either is required.

License Or Certificate

• Train Operation requires staff members to be at least 18 years of age with a valid driver’s license.
• Food Handlers Permit required if preparing food.

Special Requirements

• Bloodborne Pathogens and Haz Com training required within 60 days of employment.
• Minimum age 16 years.
• Flexible work schedule, including nights, holidays, and weekends.
• Work outdoors in extreme heat and cold.

Physical Demand Codes

• Sedentary: lifting ≤ 10 lbs
• Light: lifting ≤ 20 lbs; carrying ≤ 10 lbs
• Medium: lifting ≤ 50 lbs; carrying ≤ 25 lbs
• Heavy: lifting ≤ 100 lbs; carrying ≤ 50 lbs
• Very Heavy: team lifting > 100 lbs; carrying > 50 lbs

Seniority Level

• Entry level

Employment Type

• Temporary

Job Function

• Management and Manufacturing
• Museums, Historical Sites, and Zoos

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