Store Manager, Retail & Store Manager

Join to apply for the Store Manager role at Southwest Convenience Stores, LLC (OXXO USA)

This range is provided by Southwest Convenience Stores, LLC (OXXO USA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$43,888.00/yr - $43,888.00/yr

Are you a dynamic leader with a passion for customer service and a knack for driving sales? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you! OXXO USA is seeking an energetic and experienced Retail Store Manager to join our team. As the Retail Store Manager, you will play a pivotal role in ensuring our customers receive exceptional service while maximizing store profitability.

Step into a role where your leadership and strategic thinking will make a real impact and embark on a rewarding career journey with us!

• Managing employees and adhering to company policies and procedures.
• Responsible for ensuring all hours of operation are covered and supported. This includes recruiting, hiring, and retaining employees.
• Monitor and manage inventory levels to prevent shortages or overstock situations. Conduct regular stock checks and work with suppliers to ensure timely delivery of products.
• Maintaining the cleanliness of the store.
• Provides excellent customer service, setting the tone for a friendly environment.
• In charge of store financials.
• Collaborates and engages with the District Manager and other Retail Store Managers to share the best practices.
• Recruit, train, and mentor store employees, fostering a positive and inclusive work environment. Provide ongoing training development for opportunities to enhance team performance and career growth.

• Two (2) or more years’ experience working in a retail environment (Required)
• Valid Driver’s License and transportation to/from bank and corporate meetings & valid vehicle insurance (Required)
• Previous leadership experience.

• Responsible for maximizing store merchandise and fuel sales in store location and for achieving budgeted store expectations.
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
• Responsible for teaching and emulating proper customer service and suggestive selling techniques.
• Communicating sales and profitability goals to store associates and providing feedback.
• Must have a form of communication to be reached.
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
• Is responsible for continued training, education, and development of all employees in the assigned store. All employees will complete training according to corporate policies, procedures, and guidelines.
• Will help and aid in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

Mid-Senior level

Full-time

Sales and Business Development

Retail