Help Desk Technician

Overview

Location:

Abilene, TX

Work Arrangement:
In-Office/Hybrid

A typical day as a Help Desk Technician might include the following:

• Provide frontline technical assistance and support to end users in a call center environment via phone, chat or email
• Install, modify or repair computer hardware and software
• Troubleshoot computer systems and/or printer hardware issues
• Troubleshoot miscellaneous network and server issues
• Walk end users through the problem-solving process
• Document end user queries, problems and solutions
• Follow up with an end user to ensure the issue has been resolved
• Deployment to other area and regional offices to address technical needs require hands-on support
• Up to 10% travel

• You have excellent client services and communication skills -- both your verbal and written communication are outstanding
• You have proven problem solving and troubleshooting abilities
• You have an understanding of a call center environment
• You understand basic PC and printer hardware
• You are motivated by working on multiple projects and can meet deadlines by setting priorities with projects
• In addition to all this you have an Associate's degree in Information Systems, Computer Science or related field. An equivalent combination of education and experience may be substituted.
• Previous experience with Microsoft products is required

Must be authorized to work in the United States now or in the future without visa sponsorship.

People join Eide Bailly for the opportunities and stay because of the culture. At Eide Bailly, we ve built a collaborative workplace based on integrity, authenticity, and support for one another. You ll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family s needs first. Hear what our employees have to say about working at Eide Bailly.

Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program.

We ll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, Linked In or our About Us page.

For extra assistance in your job search journey, explore EB Career Resources—a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options.

Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.

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