Patient Care Coordinator - Adult Therapy

PATIENT CARE COORDINATOR - ADULT THERAPY (Education)

The Patient Care Coordinator is a representative of WTRC with patients, patient families, and referral sources.

Responsibilities consist of answering the telephone, checking in patients as they come for treatment, and keeping an accurate daily log of patients treated as well as other clerical duties requested. Responsible for all clerical functions within the department. Other duties include daily attendance records, data entry, interdepartmental communications, and scheduling. Provides technical assistance to therapists as needed.

• Works closely with department heads to ensure schedules meet the departments and patients needs.
• Responsible for scheduling all patients based on referral.
• Ensures schedules are workable, error‑free, and have been updated with all schedule change requests that have been submitted by therapists.
• Follows up on no‑shows/cancellations and reschedules visits.
• Runs authorization reports for upcoming evaluation and re‑evaluations. Reschedules if authorization is not obtained by specified date.
• Sends appointment reminder and discharge letters to patients and missed visit d/c letters to physicians.
• Responsible for ensuring all insurance information is charged/routed appropriately.
• Assists in the end‑of‑day procedures by printing schedules and any additional items for the next business day.
• Investigates errors and problem‑solves when an error with a schedule does occur.
• Maintains up‑to‑date files for active and inactive patients.
• Receives all incoming phone calls to the department, forwards calls to the appropriate person, and/or takes messages in a professional language and tone.
• Assists in mail distribution for the department.
• Works together with other departmental staff members to ensure duties are completed as assigned.
• Obtains referrals, verifies the validity and patient information, and reviews admission forms to ensure they are complete and accurate.
• Conducts themselves in a pleasant manner to patients, visitors, physicians, and other staff.
• Completes department admissions and obtains referrals when necessary to satisfy third‑party payers.
• Generates, sends, and updates recertification letters to physicians.
• Performs other duties as assigned.

This position requires endurance to perform tasks over long periods of work hours and the ability to perform essential functions without posing a "direct threat" in the workplace. Must be able to lift 25 pounds.