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Patient Relations Coordinator
Job in
Abilene, Taylor County, Texas, 79608, USA
Listed on 2026-03-04
Listing for:
Hendrick Health
Full Time
position Listed on 2026-03-04
Job specializations:
-
Healthcare
Healthcare Administration, Health Communications
Job Description & How to Apply Below
Job Summary
The Patient Relations Coordinator provides effective internal marketing to patients, families, and other customers by responding to requests, concerns and special needs. This individual oversees and coordinates the complaint and grievance process to ensure that Hendrick responds to these issues in an appropriate, timely and professional manner. This individual identifies areas of needed improvement and takes action to facilitate those changes.
Additionally, the Patient Relations Coordinator supervises other members of the patient relations department, as well as volunteers, to ensure the best use of time and resources for optimal departmental operations.
Minimum Education
- Bachelor's Degree or 10+ years related healthcare experience
- 3-5 years nursing, patient relations, marketing, social work, or other relevant healthcare experience
None specified
Required Skills, Knowledge, and Abilities- Extreme diplomacy and tact
- Excellent human relations and oral/written communication
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
- Ability to learn and utilize multiple computer applications
No
OSHA Category2 - Medium Risk
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