ED Social Worker II. Case Management

Job Summary

The Social Worker is responsible for assisting in meeting the patient’s needs throughout the continuum of care. The Social Worker guides patients, families, physicians and the interdisciplinary team to the appropriate community and adjunct resources that foster quality of life. The social worker interviews patients/families/caregivers/support systems to obtain an age-appropriate psychosocial assessment. The social workers assists patients/families/caregivers/support systems in adjustments to illness, disabilities and the resolution of difficulties within the care management process.

The social worker provides psychosocial assessments and develops an interdisciplinary plan of care with the patient and stakeholders to best meet the patient/family needs. The social worker implements and assists with discharge planning services particularly for the complex patient. In the ED, the social worker will facilitate the discharge of patients from the ED and for early intervention with patients being hospitalized.

Responsibilities include crisis intervention (domestic violence, sexual assault, human trafficking and death), psychosocial assessments with a full range of psychosocial interventions for patients/families, transitional care, and when appropriate, follow-up phone calls and post-discharge intervention. Services also include concrete assistance (e.g., pharmacy medication assistance, home care, transportation, entitlements, and referral for community services) and close collaboration with the social workers in outpatient settings to whom ED patients may be referred for follow-up.

• Prefer two (2) years experience
• One (1) year in hospital performing medical social work preferred

• Licensed Social Worker in State of Texas
• Certification through Commission for Case Manager (CCM) or American Case Management Association (ACMA) within 2 years of hire

• Proven advanced communication and interpersonal skills with all levels of internal and external customers, including but not limited to medical staff, patients and families, clinical personnel, support and technical staff, external agencies, and members of the community.
• Strong commitment to interdisciplinary collaboration and communication
• Strong computer skills
• Customer service skills
• Creative problem solving
• Proficient organization and planning
• Self-directed
• Ability to tolerate frequent interruptions and demanding workload.
• Knowledge of Microsoft Outlook and Office (Word, Excel)
• Proficient in Allscripts EMR, Allscripts CM software program, IDX, and 3M within 6 months
• Good general health and stress coping ability