Eligibility Advisor III - Temporary

Overview

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Eligibility Advisor III - Temporary

Job Title: Eligibility Advisor III

Agency: Health & Human Services Comm

Department: TW Reg 02/09 EOAPD

Posting Number: 12973

Closing Date: 01/30/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Group: TEXAS-B-15

Salary Range: $3,248.00 - $4,837.08

Pay Frequency: Monthly

Shift: Day

Travel: Up to 40%

Regular/Temporary: Temporary

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Job Location City: ABILENE

Job Location Address: 4601 S 1ST ST

Other Locations: Midland;
San Angelo;
Wichita Falls

MOS Codes: No military equivalent

This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

• Performs complex technical, administrative, and management work for a direct delivery unit. Completes unit reports, special narrative or statistical reports, and responds to complex high profile client complaints.
• Serves as a lead worker responsible for mentoring and training of new staff, which includes providing direction, support, and feedback.
• Serves as the acting supervisor in the unit supervisor's absence.
• Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff.
• Initiates, monitors, and manages service improvement projects and reports on activities.
• Interviews clients, verifies financial and other information, and determines/re-determines eligibility for SNAP, TANF, Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) programs.
• Completes formal reports and narratives for management.
• Provides general information and assistance to clients regarding programs and application process.
• Reviews suspected fraud cases and makes referrals to investigators.
• Position may be reassigned to the On-the-Job training (OJT) unit as needed.
• This position may require up to 40% travel.

• Reviews case records to determine compliance with policies and procedures to identify trends and for corrective action.
• Assists in interpreting policy, training new workers, completing unit reports, and resolving and responding to customer complaints.
• Assists in support unit activities including case reading, troubleshooting, second level reviews, and On the Job Training assignments.
• Assists in developing standards or procedures for assigned area.
• Interviews applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Meet agency performance standards for case processing and benefit authorization.
• Process work in accordance with state and federal regulations and established procedures, guidelines and time frames.
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Performs other duties as assigned, including acting in the…