Field Service Manager - Service & Maintenance

Field Service Manager – Service & Maintenance

Job Posting Locations:
Abilene, TX;
Dallas, TX;
Grand Prairie, TX

Posting

Start Date:

2/5/26 | Req  | Required Travel: 0-40% | Format:
Remote, Onsite or Hybrid (Remote)

An excellent opportunity has arisen for a Field Service Manager within our Aftermarket Support team. This role blends people leadership with hands‑on technical expertise to drive onsite excellence, customer satisfaction, and continuous quality improvement. The Field Service Manager partners closely with the Aftermarket Leadership Team, Quality, End-of-Line Test (EOLT), and Service/Commissioning teams to ensure contractual obligations are met and feedback from the field is translated into actionable product and process improvements.

• Team Leadership and Operations
• Work alongside the North America Director – Service & Maintenance and other Service Managers to support department operations, with a particular emphasis on coordinating and supporting external Engineers.
• Manage and approve the submission process for external Engineer timesheets and expense reporting.
• Manage the Modine external Engineer absentee and sick process in accordance with policy and local requirements.
• Ensure 24‑hour service support coverage in line with contractual obligations, including escalation management.

• Maintain clear records of contract scope, response commitments, and service deliverables; ensure field execution aligns to contract terms.
• Assist in pricing preparation, negotiation support, and renewal activities for customer service contracts in partnership with Aftersales leadership and Procurement/Finance as needed.

• Develop, track, and report key performance indicators (KPIs) related to customer service delivery, quality, response times, and first‑time‑fix where applicable.
• Identify trends in service performance and product reliability; recommend corrective actions and process improvements.

• Partner closely with the Quality department as a bridge between Service and Maintenance Support Engineers and the Quality team, translating field issues into clear, actionable problem statements.
• Support investigation, containment, and corrective action efforts; assist with rollout of approved changes to the factory and field as required.
• Demonstrate working knowledge of the Airedale Quality process and ensure feedback loops are maintained and documented.

• Serve as a key technical point of contact for external customers, ensuring effective coordination of external Engineers to meet customer requirements.
• Provide guidance on troubleshooting, diagnosis, and repair activities across mechanical, electrical, and controls disciplines as needed.
• Act as a point of contact between Service and End of Line Test (EOLT) to enable feedback, technical training, and process alignment; familiarity with EOLT procedures is beneficial.

• Build and maintain training plans for internal support staff, including hands‑on and site experience where appropriate.
• Build training plans for new Service Technicians; conduct regular performance check‑ins and document progress.
• Leverage factory build knowledge to coach new starters on workmanship standards, visual quality, and the importance of doing work correctly to agreed standards.

• 5+ years of experience in field service operations, with at least 2 years in a managerial or supervisory role.
• Proven leadership skills with the ability to motivate, coordinate, and develop a field service team.
• Strong customer focus and a professional, solutions‑oriented approach.
• Demonstrated drive to improve quality, service performance, and operational standards.
• Working knowledge of onsite health and safety requirements.
• Highly organized, proactive, and able to manage multiple priorities independently.
• Strong mechanical, electrical, and controls knowledge (or comparable technical experience).
• Excellent written and verbal communication skills.
• Valid, clean driver’s license.
• Unive…