Customer Service; Ops Support Specialist - PASSARE

Customer Service (Ops Support) Specialist - PASSARE

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We are currently seeking a self‑motivated, professional individual to join our team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST
. As part of the customer on‑boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross‑functional teams including sales and customer support to realize customer satisfaction and utilize your expertise in customer support to move at the quick pace of a growth company.

Passare is a cloud‑based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best‑in‑class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one.

Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device.

This is a full‑time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!
To learn more about Passare visit our website at

• High school diploma or equivalent
• Preferred 2 years experience in customer support or operations

• Provide phone and email customer support
• Answer troubleshooting calls, build platform knowledge and provide technical assistance
• Create and manage configurations of the Passare SaaS system for customers
• Load and validate customer system data
• Create online versions with data tagging from customer documents (based on Word, PDF templates)
• Training responsibilities include scheduling and setting up webinars with customers
• Utilize Knowledge Base to ensure processes are completed accurately

• Excellent written and verbal communication skills
• Excellent data entry and typing skills
• Ability to multi‑task, set priorities, and manage time effectively
• Ability to gather accurate information
• Effective problem resolution and critical thinking skills
• Ability to use and manage web‑based and database tools
• Strong organizational skills
• Commitment to company values

Directors Investment Group (DIG) offers an award‑winning workplace that is truly one‑of‑a‑kind. Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. The company has been recognized with numerous workplace awards, including the Fortune magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennia ls” List, and the “Best Workplaces in Texas” List.

It is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, DIG offers a unique corporate culture and benefits that employees love, including employer‑paid health coverage, 401(k) matching, life insurance, an on‑site clinic, a 24‑hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

• Entry level

• Full‑time

• Other

Industries:
Internet Publishing

An Equal Opportunity Employer