Guest Service Agent - DoubleTree Hilton Abilene

Guest Service Agent - Double Tree by Hilton Abilene

Join to apply for the Guest Service Agent - Double Tree by Hilton Abilene role at Double Tree by Hilton Abilene Downtown Convention Center

The Double Tree by Hilton Abilene is searching for a Guest Service Agent to join their talented Front Office Team!

The Double Tree by Hilton Abilene hotel is a 200-key hotel connected to the existing Abilene Convention Center. The new Double Tree by Hilton will bring 17,000-square feet of meeting space, full service dining, a pool deck, rooftop bar, and other heart-warming amenities to Abilene’s bustling arts and business district. Guests and convention goers can stay within walking distance of event venues, restaurants, breweries, shops, museums, and the city’s famous storybook sculpture collection.

The ideal candidate should have exceptional customer service, strong communication, attention to detail, problem-solving, multitasking, and teamwork skills. Previous hospitality experience and familiarity with Hilton's standards are beneficial.

Interested candidates should be available to work both AM and PM shifts, weekdays, weekends, and holidays as needed. This position is eligible for an Up Sell Incentive. Please click here for information on Double Tree by Hilton Abilene! What are the benefits of working for Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt
  - Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via Amazon Care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input,…