Service Coordinator

Overview

Work Hours: Monday through Friday, 8:00am-5:00pm

Primary Job Function: Coordinate the field activities of the service division to help maintain quality, efficiency, profitability, and staying on schedule. Maintain proper documentation for each job's specific requirements. Parts acquisition; including ordering, receiving, shipping, staging, and warranty items.

Reports To: Service Manager

• Provide Area Service Manager with scheduling outlook 2-3 days in advance
• Answer incoming calls and route to the appropriate person
• Enter service calls into Build Ops and alert necessary people that there is a new call
• Schedule service calls and maintain the dispatch board
• Give purchase orders to technicians via phone and text
• Assist Area Service Manager in scheduling emergency work
• Handle dispatch related functions
• Ensure parts are onsite in advance of scheduled repairs
• Receive parts and immediately move to parts area
• Maintain parts area to ensure organization, easy part identification, and ability to perform jobs when scheduled
• Keep planned maintenance on schedule
• Maintain all contract documentation on server (log sheets, oil analysis, vibration, awa, eddy current, and refrigerant analysis)
• Prepare paperwork for all manufacturer warranty requests
• Facilitate return of warranty parts
• Take technician time and document properly every morning
• Maintain Incomplete Reports and participate in Incomplete Meetings
• Prepare letters and spreadsheets as requested
• Maintain filing in shared computer files and hard copies
• Update service database from each ticket (complete, incomplete)
• Enter Purchase Orders in Build Ops to appropriate job
• Other duties as assigned

• Must work well under pressure
• Must have excellent communication skills
• Must have excellent organization skills with an attention to detail
• Must be self sufficient and able to perform job duties
• Must have ability to multitask
• Must have advanced computer skills
• Must have geographical knowledge of service area or map reading skills
• Outgoing, professional, and ambitious
• Comfortable discussing equipment with customers

• Advance schedule available at all times
• Contract backlog past schedule
• Parts organization
• Contract documentation being complete and in proper place
• Timeliness of warranty part processing and returns

Salary: $16.00 - $22.00 per hour