Main Branch - Library Assistant - Main Branch - PT

Overview

Main Branch - Library Assistant I - Main Branch - PT at Abilene Zoological Gardens. Under the supervision of the Customer Service Manager or Branch Manager, assists customers with registering for library cards and using the self-check system. Answers questions about library accounts and solves problems for library customers. Provides prompt and friendly customer service to patrons and assists them with a variety of tasks relating to their use of library materials.

Works with the circulation team to handle the flow of items.

• Serve at the circulation desk, checking in and checking out library materials, registering patrons, collecting overdue fines, and assisting patrons with directional and “ready reference” information.
• Input data into the library database regarding patron information and library materials.
• Shelve materials, read shelves, and create displays to maintain a neat and orderly library collection.
• Conduct regular inventory of the paperback collection and organize the newspaper rack, ensuring both areas are in good order.
• Provide Readers Advisory service to library patrons and staff.
• Assist the public in the use of the library’s online catalog and digital resources.
• Assist the public with hands-on computer assistance and photocopying assistance.
• Maintain and clean audiovisual collections.
• Assist with holds, claims returned and missing items, and clear materials as necessary; assist with interlibrary loan tasks.
• Perform other job-related duties and responsibilities as assigned.

• Knowledge of library policies, procedures, systems, and services including the Dewey Decimal System; bibliographic databases and related search procedures; and working knowledge of library collections (circulation and reference).
• MS-Office Outlook, Word, Excel, PowerPoint and Google Suite; internet search capability and techniques.
• Ability to operate a computer and other library equipment accurately; present and apply a dedicated commitment to public service; adapt to changing circumstances; perform with a positive attitude and strong work ethic.
• Ability to use tact and remain courteous; use independent judgment within policy; learn to use the computerized circulation system; work with library customers and staff in a friendly and efficient manner; acquire and perform routine library functions quickly and accurately; learn and apply money collection procedures; communicate clearly in writing and policy; establish and maintain cooperative relationships; follow and embrace City of Abilene Core Values (Respect, Integrity, Service Above Self, Excellence in All We Do).
• Perform as a team member to accomplish the Division’s mission while treating team members with dignity, courtesy, and respect.

• One (1) year of public contact and/or customer service experience with familiarity with basic library procedures and demonstrated knowledge of computers; previous clerical or library clerical experience in a public library is preferred.
• A high school diploma or GED is required; an associate’s degree is preferred.

• A valid Texas driver’s license or the ability to obtain one within ninety (90) days; military waiver is preferred.
• Essential duties require physical ability to push or transport a loaded cart weighing up to 150 pounds; ability to travel to different work sites; must be able to work evenings and weekends and maintain regular reliable attendance.

• Medium lifting (up to 50 pounds; carrying up to 25 pounds) as part of duties.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Museums, Historical Sites, and Zoos