Academic Registry Officer - Faculty x2

The Role

The post-holder will play an active role in undertaking routine administrative activities within their respective team and in providing excellent customer service to all stakeholders, including students, staff and external contacts (depending on the designated area of work). The post-holder will contribute to the regular adaptation and improvement of procedures, processes, systems and service standards. The post-holder is also likely to be required to support specific departments or functions according to the operational requirements of their respective team.

Working closely with the line manager and team members, the Academic Registry Officer will undertake administrative tasks in relation to Faculty Student Education and Administration, the key functions/specific duties for each area are set out below:

Faculty Student Education and Administration

Purpose and function of the team:

• Contributing to the formulation, monitoring, and delivery of Annual Plans, supporting the achievement of the University’s strategic objectives
• Overseeing a comprehensive range of services to ensure an excellent teaching, learning, and student experience throughout the student lifecycle within the faculties
• Ensuring that all University policies and practices supporting the student learning experience are consistently adopted within the Faculty
• Strategic development and implementation of procedures and policy for engagement monitoring
• Coordinating and managing activities related to the operations of the Academic Registry within the Faculties
• Ensuring the quality and completeness of student records and working strategically in the development and enhancement of student lifecycle processes
• Liaising with various stakeholders in the Faculty, Registry, and other university departments to ensure robust delivery of student-related services, compliance with regulatory requirements across the student lifecycle, effective communication, and alignment with strategic objectives

There is an anticipation that role holders will rotate within and across different teams to develop knowledge and experience across all areas. This will enable a coherent, flexible and responsive department. Opportunities for movement across teams will be discussed on an individual basis as business need/opportunity arises and will form one element of the career pathways plan for colleagues within the Academic Registry structure.

This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.

Core Duties and Responsibilities

• Supervision of the day-to-day work of others at an operational level, in accordance with the allocation of duties by the line manager, and / or co-ordination of small projects which may involve supervising the work of the project team, monitoring results and providing feedback.
• Coordinating arrangements for and taking the minutes and / or notes at committees (which may include Examination Boards) and/or working groups/meetings
• Participation in relevant groups and networks, both internally and externally, to build effective working relationships as well as to pass on or receive information or data.
• Conducting correspondence with staff, students/applicants and others to relay or obtain information as well as routine updating of written materials, for example, departmental handbooks or guidance for students.
• Acting as a key point of contact and communication for colleagues within and beyond the team, where appropriate.
• Undertaking administrative tasks to meet objectives and deadlines, prioritising work independently and re-prioritising in response to unforeseen events.
• Providing support for a range of events and activities which may include, but is not limited to, student registration and induction, examinations, panel hearings and student placements; this will involve working closely with a range of academic and professional service departments across the University and, on occasion, external individuals/organisations as necessary.
• Introducing others to standard information and…