Academic Registry Administrator

The Role

The Administrator will play an active role in undertaking operational administrative and clerical tasks within their respective team, working largely within established protocols. Working closely with the respective line manager, as well as members of their team, the Administrator will carry out routine administration and customer support of:

Faculty Student Education Administration - managing, supporting and administrating student attendance and engagement processes as well as contributing to the management of student induction, progression, satisfaction and examination processes, including viva organisation in collaboration with other registry teams, academic departments and Student Services outside registry. This includes support for student placements, managing the extension process and contributing to work led by others, such as Special Circumstances and UAP panel support.

There is an anticipation that the role holders will rotate within and across different teams to ensure that knowledge and experience is developed across all areas. This will allow for the development of a coherent, flexible and responsive department. Opportunities for movement across teams will be discussed on an individual basis as business need/opportunity arises and will form one element of the career pathways plan for colleagues within the Academic Registry structure.

This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.

• Dealing with general and specific enquiries from students and / or other stakeholders about a range of administrative matters which may include, but is not limited to, application processes, registration and changes thereof, arrangements for assignment submission and examinations, directing queries on as appropriate.
• Assisting with the arrangements for committees (which may include Examination Boards) and/or working groups/meetings.
• Acting as a front-line representative for the team/department.
• Maintaining a good working knowledge of the University’s policies, procedures and regulations in order to be able to interpret these appropriately in carrying out routine administration and in supporting staff and students.
• Participation in relevant internal groups and meetings in order to pass on or receive information or data.
• Conducting correspondence with staff, students and others to relay information.
• Undertaking administrative tasks to meet objectives and deadlines, prioritising work independently and reprioritising in response to unforeseen events.
• Providing support for a range of events and activities which may include, but is not limited to, student registration and induction, examinations, panel hearings and student placements; this will involve working closely with a range of academic and professional service departments across the University.
• Introducing others to standard information and procedures, for example, by explaining how a student can request an extension for assessed work or directing a member of staff to information explaining the scheme approval process.
• Contributing to small projects relating to the respective area of work.
• Solving day to day problems as they arise, working within established protocols and referring on as necessary.
• Undertaking research and analysis of routine data or information using established procedures, for example, collecting and logging data on the student record system (AStRA) and reporting on inconsistencies.
• Working to provide excellent services to customers working to agreed standards, this may include assisting students in resolving basic administrative matters.
• Continuous development and maintenance of appropriate knowledge, skills and expertise in order to fulfil the requirements of the role, in part through undertaking relevant professional training and development.
• Work collaboratively to ensure a joined up professional offering and effective working relationships both internally and externally to the Academic Registry;
• Undertake duties flexibly, as required, in periods of annual leave,…