Care Coordinator

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – Entre Conf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

To ensure all care packages are covered with an appropriate care worker at all times. To liaise with the registered manager to ensure adequate cover for all existing and new packages to guarantee the smooth running of the care service. To assist the manager in the management of costs by ensuring working patterns are efficient and logical. To provide excellent quality care and support service to vulnerable adults and children, both at home and in the wider community.

• Identify methods and systems to promote effective communication and engagement with individuals and key people
• Contribute to the overall success of the department by contributing and attending team meetings, etc.
• Utilise the brokerage service to maximise business opportunities
• Ensure services are designed and reviewed to promote and maximise the achievement of the best possible outcomes for each individual
• Develop and evaluate communication methods and systems to promote effective communication
• To support the Registered Manager and direct care staff, to ensure effective and efficient person-centred service delivery.
• Supervise, mentor and act as a positive role model to Care Workers to ensure effective and efficient person-centred service delivery to all people who use the service
• To ensure that the actions of all staff directly supporting people using the service support their care, protection and well‑being
• Ensure staff have appropriate skills/training to meet service user need
• To support and supervise the delivery of person‑centred services to all people using the service
• Assist in developing and delivering an appropriate induction programme for new Care Workers
• Ensure appropriate inductions are arranged for new services
• Take responsibility for regular recruitment activity ensuring adequate service levels
• Assigning care workers to customers, whilst working within the standards and requirements of the company.
• Accepting, allocating and processing referrals for new work efficiently and accepting and processing changes and amendments to existing care packages
• Ensure the promotion of participation and independence in order to facilitate the achievement of the best possible outcomes
• Develop person centred plans for each person using the service
• Manage and monitor systems for the administration of medication and of the assessment of risk of abuse, failure to protect and harm to self and others Support people using the service to maintain family links if they so desire
• Promote the protection…