Support Coordinator

Overview

Victim Support Scotland – Empowering People Affected by Crime

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences.

We aim to do this by adhering to our organisational values:
Victims Are at the Heart of Everything We Do;
We Care;
We Work with Intent;
We Are Ambitious;
We Persevere. Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers. VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

This is an exciting opportunity to join our team as a Support Coordinator (Armed Forces).

14hpw permanent + 21hpw 2-Years Fixed-Term contract. Working week will be between the following days and hours:

• Be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is implemented within your geographical area(s).
• Manage a team of skilled and knowledgeable volunteers, planning their deployment to ensure the service delivered meets the desired outcomes for victims and witnesses.
• Oversee all aspects of volunteer engagement at your services, including recruitment, induction, learning and development, ongoing performance management and support.
• Contribute to business planning and coordination, ensuring continuous learning to monitor that service user outcomes are being met.
• Lead with experience from similar roles, motivate others, build trust, drive performance, and work with data gathering, analysis, and presenting insights to inform decisions.
• Promote fairness and inclusion and challenge discrimination, bias, or stereotyping when it is observed.
• Have a solid understanding of the voluntary and charity sector, be flexible in working hours, and be able to travel as required.
• Focus on supporting people from Armed Forces communities affected by domestic abuse, providing tailored one-to-one support in partnership with Scottish Women’s Aid.
• Due to geography, hold a full clean driving licence and have access to your own vehicle.

• Experience from a similar role and commitment to ongoing professional development.
• Ability to motivate others, build trust, and drive performance.
• Comfort with data gathering, analysing, and presenting insights to shape decisions.
• Commitment to fairness and inclusion, with the confidence to challenge discrimination, bias, or stereotyping.
• Solid understanding of the voluntary and charity sector and willingness to travel as required.
• Full clean driving licence and access to own vehicle.
• PVG check required (satisfactory check).

Salary band: £27,598 - £36,445. Salary on appointment will normally be at the lower salary point, with progression subject to review in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Primary location: 40 Union Terrace, Aberdeen AB10 1NP
. You will be expected to cover throughout North-East of Scotland locality.

• Ho…