Service Area Manager

Overview

Service Area Manager –

Location:

Scotland. Salary + Bonus + Vehicle or Allowance. 12 month FTC.

Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

• Ensure all aspects of field safety across your engineers/mechanics.
• Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
• Conduct field education training with your engineers.
• Maintain customer quality assurance, managing the expenditure of labor and materials.
• Improve efficiencies, managing route schedules and callback rates.
• Authorise repair orders and tracking completion.
• Lead change to better efficiency and communication.

• Experienced in service delivery, and field management. Able to engage with a team of field based engineers.
• Elevator/lift/Vertical Transportation industry experience is desired, but not required.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.

• You ll get a highly competitive salary, bonus scheme and company car or car allowance.
• Full personal development, working within an experienced service team to gain first hand experience directly from them.
• The opportunity to work within a global framework and to get the opportunity to apply for positions around the world.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what s next