Field Service Engineer

A vacancy has arisen within our Earth Moving After Sales department based in Aberdeen for a Field Service Engineer. The role contributes to the success of Liebherr‑Great Britain Ltd by carrying out effective maintenance and repair work on equipment out at customer premises or on site, ensuring both quality standards and timelines for repair are optimised at all times, leading to increased customer confidence and repeat business while working within the Company’s key result areas:
Business Performance, Customer Focus, People and Teamwork, Leadership
.

• Carry out servicing, inspection and repair of earthmoving machinery and equipment at customer premises, on site or at the appropriate depot.
• Diagnose specific fault issues and take appropriate action.
• Return all warranty and other return parts cleaned and on time, ensuring correct processes for packing and labelling.
• Read, understand and file all service information.
• Correctly file all service manuals and keep them consistently updated.
• Undertake all work strictly in compliance with manufacturer guidelines and recommendations.
• Escalate the appropriate action in relation to broken or damaged company equipment.
• Develop an effective working relationship with the support team at the depot and support others where required.
• Maintain a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Support the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
• Develop outstanding rapport and relationships with all customers.
• Coordinate with the customer to ensure that their needs are understood and that a flexible approach is adopted to meeting them.
• Work with the customer in mind, keeping quality work standards consistently, and leave the repair site clean and in a condition that satisfies the customer.

• Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent.
• Experience in a similar role or industry.
• Good communication skills at all levels with a flexible approach to work.
• Computer literate and able to demonstrate use of IT relevant to the role.
• Ability to work effectively in a pressurised environment.

• The opportunity to work with the industry‑leading manufacturer.
• A secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.

If you have any questions, please contact Aleksandra Szczepanska at

Location:

Unit 13 Blackburn Industrial Estate, Kinellar AB21 0RX
Aberdeen, United Kingdom (GB).

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Information Technology
Industries:
Industrial Machinery Manufacturing