Support & Workshop Supervisor

Support & Workshop Supervisor

Job Location s: UK-Aberdeen

Job :

Category:
Customer Support

Type:
Permanent Full-Time

Company:
Veripos Ltd. (UK)

We are looking for Support & Workshop Supervisor to oversee the day‑to‑day operations of the support team and workshop function. This role ensures high‑quality customer service, timely technical issue resolution, and efficient workshop repair and refurbishment activities. The position combines hands‑on technical expertise with strong leadership, team development, and operational management skills. The Team Lead drives continuous improvement, ensures compliance with safety and quality standards, and supports collaboration across engineering, operations, and customer‑facing teams.

Our customers rely on Hexagon A&P’s industry leading technology when building their own solutions. This position may be a great fit if you have a passion for emerging technology, and desire to use your engineering skills to solve real‑world challenges and shape the future of the industry.

The

Location:

Hexagon is a global company with offices around the world. This position is based in Aberdeen, UK.

• Supervise and coordinate all Hexagon A&P activities within the EMEA Support Workshop.
• Ensure timely testing and equipment configuration.
• Work closely with Supply Chain Management to meet project deadlines and equipment delivery requirements.
• Implement and maintain workshop policies, processes, and HSEQ‑compliant procedures to ensure operational excellency.
• Deliver efficient technical support to internal and external customers.
• Provide and manage regional rotational 24/7 on‑call support as required.
• Align with Marine Operations on active support cases.
• Provide Customer Training.
• Support and lead global consistency initiatives, including improvements to cross‑region workshops.
• Perform tasks delegated by the EMEA Support Manager.

Must‑Have:

• Diploma or degree in Electronic, Survey, or GNSS‑related field (or equivalent industry experience).
• 5+ years of Workshop or GNSS technical support experience.
• Strong knowledge of workshop operations.
• Strong knowledge of GNSS.
• Strong diagnostic, troubleshooting, and problem‑solving skills.
• Excellent communication skills: able to translate technical concepts into clear guidance for both customers and internal teams.

Key Success Factors:

• Recognized as a trusted liaison between Support, Supply Chain Management and the Marine Business unit.
• Excellent interpersonal skills and able to work effectively within a multi‑disciplinary team.
• Outgoing and energetic with exceptional people skills in a collaborative environment.
• Close attention to detail and highly organized.
• Strong multitasker with keen ability to prioritize.
• Perform well under pressure.

Nice‑to‑Have:

• Prior mentoring or technical leadership experience within a support or workshop team.
• Exposure to customer applications using GNSS‑based equipment and 3rd party sensors.
• Skilled in delivering in‑person customer training while clearly explaining key concepts and features.
• Knowledge of automated testing.

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. You’ll be joining over 24,000 people in 50 countries on the leading edge of your field.

We will make all necessary reasonable adjustments to make the application process accessible and accommodate the individual needs of candidates. If at any point you need adjustments to be made, please contact Human Resources at hr

Veripos UK is a Disability Confident, committed employer, demonstrating our commitment to creating an inclusive and supportive workplace for all, and our dedication to empowering disabled people and promoting their talents and contributions. As part of our commitment, we guarantee an interview to any candidate who declares a disability, provided they meet the essential criteria for the role. The essential criteria are the “must have” qualifications outlined in the job description, unless stated otherwise.