Lead Consultant

Location: UK-wide | Business Area: Digital | Salary Details: Competitive basic salary plus additional benefits

Reporting to the Digital Transformation Director, you will lead early stage customer engagements as a subject matter expert, shaping commercial conversations and uncovering client needs. You will drive pre sales activities by articulating solution value, demonstrating Microsoft 365 capabilities, and guiding customers toward clear, outcomes focused proposals.

In addition, you will play a key role in customer success by supporting the deployment, governance, and optimisation of Microsoft 365 solutions. This role blends technical credibility with commercial insight—helping clients understand the business impact of their technology choices, strengthening user adoption, and positioning Microsoft 365 as a strategic enabler across the full digital workplace ecosystem.

“a
great place to work, a great place to be a customer”

• Drive adoption of Microsoft 365 features and capabilities across customer organisations.
• Provide strategic advice to senior organisation stakeholders to align Microsoft 365 capabilities to business goals, initiatives and regulatory requirements.
• Proactively identify emerging trends and new features across Microsoft 365, including AI driven productivity, security, governance, automation and the modern workplace experience.
• Lead design and discovery workshops with customers to understand requirements and agree technical solutions.
• Deliver end to end project engagements including design, implementation, testing, handover, documentation, and support, either independently or alongside a project manager.
• Act as an escalation point for complex or high priority support issues, providing expert guidance and hands on assistance to ensure timely and effective resolution.
• Conduct environment assessments, maturity evaluations and roadmap development.
• Lead the development of reusable solution accelerators and best practice solutions.

• Design and deliver interactive demos, training sessions and small‑group workshops for customers and internal teams, working closely with the Head of Sales to support specific opportunities.
• Deliver high impact webinars and seminars showcasing current and future Microsoft 365 capabilities to generate new business and engage wider audiences.
• Develop material to highlight new features, capabilities and trends across Microsoft 365.
• Contribute to high quality proposals, providing clear solution design, understanding of requirements, scope definition, required activities and accurate effort estimates.

• Keep up‑to‑date with the Microsoft 365 roadmap and market trends to understand new features, assess their impact and provide strategic guidance.
• Demonstrate a commitment to personal development by proactively seeking opportunities to enhance your knowledge and skills.
• Provide guidance and mentor colleagues, to promote knowledge sharing and enhance delivery quality.

• Proven experience in a senior M365 or Modern Workplace consultancy or architecture role.
• Strong leadership background with demonstrable experience guiding and developing technical teams.
• Expertise in Microsoft Copilot, SharePoint Online, Teams, One Drive, Exchange Online, and the wider Microsoft 365 stack.
• Deep understanding of governance, security, and compliance features within Microsoft Purview.
• Proven delivery of multiple modern SharePoint Online intranet solutions, covering hub site strategy, information architecture, and adoption planning.
• Delivery of advanced SharePoint solutions, including document management solutions, automation and AI. Experience of planning and enabling SharePoint migration initiatives.
• Ability to define and implement governance frameworks across Microsoft 365, including document workflows, lifecycle, security and secure collaboration.
• Strong presentation and communication skills, with confidence presenting to both technical and non-technical audiences.
• Ability to translate business requirements into scalable, secure, and user‑centric solutions.
• High standard of written…