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Service Desk Analyst II: ITSM & Automation
Job in
Aberdeen City, Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listed on 2026-02-28
Listing for:
FalconSmartIT
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
A leading IT services company located in Aberdeen is seeking a skilled Service Desk Analyst L2. Ideal candidates will have extensive experience in handling service desk activities, strong communication skills, and proficiency in ITSM tools like Service Now. Responsibilities include managing incidents and service requests, troubleshooting technical issues, and driving improvements in service delivery. The role requires candidates to be ITIL certified and have a solid understanding of Active Directory and O365 administration, ensuring a high standard of customer service.
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