Apprentice Systems Engineer

Job Title: Level 6 Apprentice Systems Engineer

Location: Aberdeen

Salary: £18,000 - £20,000

Contract type: Apprenticeship - 12 months

About the role

We have a really exciting opportunity for an Apprentice Systems Engineer to join our Support team in Aberdeen! As part of your role, you will support the delivery of high-quality IT support services to users while developing technical skills and knowledge through a structured apprenticeship programme. The role combines hands‑on experience with formal training, focusing on incident resolution, service request fulfilment, and customer service excellence.

This is a great opportunity for someone to start their career in IT and develop themselves through training and hands on experience within the team.

Please note - as this is an apprenticeship you must be between 16-20 years old.

What you'll do

• Provide first-line IT support to end users via phone, email, portal, and in person
• Log, update, and manage incidents and service requests using Service Now/similar
• Perform initial diagnosis and troubleshooting of hardware, software, and network issues
• Accurately categorise, prioritise, and assign tickets
• Meet agreed SLAs and support targets
• Keep users informed with clear, professional updates
• Document resolutions and actions taken
• Support Windows desktop and laptop environments
• Assist with user account management (e.g. Active Directory, Microsoft 365)
• Set up and configure devices (laptops, mobiles, peripherals)
• Support common business applications and printers
• Assist with basic network troubleshooting (connectivity, VPN, Wi‑Fi)
• Create and update knowledge base articles
• Follow documented processes and best practices
• Identify recurring issues and suggest improvements
• Participate in team meetings and training sessions
• Complete all required apprenticeship training and assessments
• Apply learning to day-to-day support activities
• Work towards relevant IT certifications where applicable
• Demonstrate progress against learning objectives

What are we looking for?

Essential:

• Experience and skills should include but not be limited to
• Strong interest in IT and technology
• Excellent customer service and communication skills
• Willingness to learn and take feedback
• Basic understanding of computers, operating systems, and applications
• Good organisational and time management skills

Desirable:

• IT-related qualification
• Basic knowledge of Windows OS and Microsoft 365

Aro has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.