Assistant Manager, Information Technology

Overview

The Assistant Manager, Information Technology reports to the Information Systems Manager and is responsible for planning, leading, and overseeing IT and AV services to ensure seamless operations across the College, and implements security controls and supports digitization projects under the guidance of the Information Systems Manager. This role focuses on executing daily security protocols, troubleshooting infrastructure issues, and testing new technologies via POCs, while escalating strategic decisions (e.g., policy changes, major audits) to senior leadership.

• Serve as the first point of contact for IT support services for the College.
• Install, configure, and maintain software and hardware components of computer and network systems.
• Understand, diagnose, troubleshoot, and resolve IT users’ issues effectively.
• Oversee, manage, and liaise with external vendors to maintain secure and reliable network infrastructure.
• Collaborate with the line manager and senior management to create a strategic plan for utilizing new technologies to enhance operations within the organization.
• Work collaboratively to support various teaching and learning needs at the College through the effective use of technology.
• Support procurement by liaising with vendors on IT procurement, maintenance, and renewal of IT hardware and software; assist the department head in procurement and inventory control of IT equipment and software.
• Enforce and communicate the College's IT policies and guidelines to users; assist with training on cybersecurity best practices. Configure and maintain systems with security patches and hardening standards.
• Plan for the operation and maintenance of all IT, phone, and AV software and hardware, including servers, networks, email, security, communication systems, and audio-visual equipment.
• Assist the line manager in tracking, planning, managing, and reporting on the allocation of the IT budget.
• Maintain and update technical documentation regularly.
• Provide multi-campus support by delivering remote or on-site IT support to other campuses as delegated by the College/Line Manager.
• Contribute to various projects by executing assigned project tasks, implementing pre-defined security controls, and conducting proof-of-concept testing for emerging technologies; analyze feasibility, costs, and scalability, and submit recommendations for college-wide adoption.
• Provide second-line support for Student Information System (SIS) services.
• Perform other duties as assigned by the College/Line Manager.

• Bachelor’s degree in IT/Computing/Computer Science or related discipline.
• Ability to communicate fluently in English and Chinese (Cantonese and Mandarin).
• At least 6 years of experience in IT Support/Administrator role, preferably in an education/school setting.
• Hands-on experience with Windows OS, Active Directory (AD) administration, and network configuration/services.
• Familiarity with IT security practices (e.g., patch management, endpoint protection).
• Experience setting up, configuring, and supporting audiovisual (AV) systems.
• Hands-on experience deploying and managing Mobile Device Management (MDM) solutions (e.g., Jamf, Microsoft Intune, or Google Admin) for computer devices (laptops, tablets, etc.).
• Experience with e-learning and e-Classroom technologies (such as Moodle, Blackboard and Panopto) is a plus, but not mandatory.
• CCNA certification or equivalent — desirable.
• Exposure to cloud platforms such as Microsoft Azure Fundamentals or AWS Cloud Practitioner — desirable.
• Advanced proficiency in Windows OS and Active Directory management — desirable.
• Network configuration and maintenance — desirable.
• e-learning and e-Classroom technologies such as Moodle, Blackboard and Panopto.
• Highly organized and detail-oriented; flexible in problem-solving; able to troubleshoot complex technical issues; strong multi-tasking and time-management skills; ability to prioritize and delegate tasks; excellent analytical and teamwork abilities.

Initial appointment will normally be made on a renewable 24-month contract. Remuneration is competitive and will be based on qualifications and…