Senior Charge Nurse

Senior Charge Nurse Band 7

Are you an experienced Nurse practitioner looking for the next step in your career? Are you focused on delivering an exceptional level of patient care? Are you passionate about managing people and ensuring objectives are met?

As NHS Scotland's unique provider of a national tele‑health and tele‑care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient‑focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This Senior Charge Nurse vacancy is available in our Aberdeen Contact Centre.

• Provide clinical and professional leadership to the multi‑disciplinary team.
• Be accountable for the effective implementation of individual performance management, mentorship, preceptorship; ensure clinical governance processes are implemented in accordance with NHS 24 policy.
• Effective leadership and management to the multidisciplinary team to support delivery against NHS 24 organisational performance indicators.
• Assume delegated responsibility for the management of the virtual NHS 24 service and monitoring of the operational environment in the absence of a Clinical Services Manager (CSM).
• Responsible for the delivery of safe, effective and person‑centred care, providing clinical and managerial leadership to facilitate the delivery of the Leading Better Care (LBC) ambitions:
• Ensure safe and effective clinical practice.
• Enhance the patients’ experience of care.
• Contribute to the delivery of the organisation’s objectives.
• Participate in the recruitment of front‑line staff.
• Participate in research and development projects as appropriate.

• First level nursing qualification (appropriate part of NMC Register relevant to area) educated to SCQF level 10 or equivalent experience.
• Extensive post registration experience preferably within two health care settings, experience of unscheduled care would be an advantage.
• Skills and competencies associated with post registration experience and/or demonstrate expert clinical and professional practice developed through experience and theoretical knowledge.
• Knowledge of relevant NHS/Healthcare national and local standards / drivers / challenges impacting on area of work.
• Ability to maintain professional and personal credibility across all staff groups.
• Ability to lead teams, lead practice, inspire others and with evidence of continuous professional development drive through change and new ways of working.
• Personal motivation and enthusiasm for the development of nursing, patient care and the enhancement of the patients’ experience of care and journey.
• Experience of analysing and interpreting data to plan resources effectively.

NHS 24 offers a complete benefits package, with a permanent contract on Band 7 £ 50,861 - £59,159* (pro rata for part‑time hours). We also offer many supportive policies to enhance your employee journey and have a comprehensive employee assistance programme provider, cycle to work scheme, bursary scheme and a range of learning and development.

• 35 days annual leave (rising to 41) pro‑rata.
• Development opportunities including study bursaries, e‑learning and classroom‑based courses.
• Enhanced pay for working during out of hours period (see above).
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme.
• NHS discounts on goods and services.
• HELP, employee support and assistance.

Interested? Please download the full details of NHS 24 and this opportunity as well as the job pack which will support you in your application. We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an…