Funeral Service Specialist Level One

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Position: Funeral Service Specialist – Level One
Location: Gordon & Watson Funeral Directors, Aberdeen
Job Type: Full‑time, permanent
Salary: £25,652.00 per annum + commission (OTE: £2‑3k per annum)

We are looking for an empathetic and well‑organised individual to join our team at Gordon & Watson Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Aberdeen, you will take pride in the day‑to‑day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

This role calls for empathy, confidence and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.

• Support families with empathy, professionalism and attention to detail
• Arrange funerals that meet family wishes, cultural practices and legal requirements – offering all relevant products with clarity, compassion and precision
• Oversee day‑to‑day branch operations, including administration and presentation
• Liaise with suppliers such as ministers, celebrants and florists
• Lead chapel visits, as required, supporting the families with their requests
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
• Represent the branch in the local community and contribute to outreach
• Train in Funeral Conducting to assist with ceremonial duties during peak times
• Uphold Dignity's standards of professionalism, care and service

• Compassion, calmness and empathy in emotionally sensitive situations
• Communication, organisation and administrative skills – confident with legal paperwork
• Confidence working independently, with branch‑level responsibility
• Comfortable in settings where the deceased may be resting, including chapel visits
• Willingness to work flexibly (including weekends/on‑call if needed)
• A full UK driving licence (desirable, not essential) – ability to travel to client homes and local branches is important
• Experience in customer service, care or admin (beneficial – complete training will be provided)

• Professional development – a comprehensive induction plan and the opportunity to complete in‑house development programmes, including an apprenticeship pathway
• Commission potential – up to £2,000.00 OTE per annum
• Bonus potential – unlock the possibility of earning additional bonuses, rewarding your hard work and achievements
• Life assurance cover – enjoy peace of mind with our life assurance cover, securing your family's future
• Health & wellbeing programme – benefit from an employee assistance programme that supports your health and wellbeing
• Holiday allowance – a generous leave entitlement of 30‑33 days per year, inclusive of Bank Holidays
• Pension scheme – plan for the future with our contributory pension scheme, helping you save for a secure retirement

To join us in this role, hit the “apply” button to submit your application, and a member of our Talent Acquisition Team will be in touch.

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion and…