Customer Services Coordinator

Location: Aberdeen City

Career Area

Product Support

Job Description

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Job Title

Customer Services Coordinator

Salary

£30,200

Location

Aberdeen

Benefits

• 33 days annual leave incl. bank holidays
• Bonus
• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
• Optional flexible benefits including access the access to health and dental care plans to Private Health Care Cover, holiday purchase, shop discounts etc

About Caterpillar SPM Oil & Gas

When you’re in the oilfield, you need a name you can trust. Backed by the power of Caterpillar, SPM™ Oil & Gas is your global provider of surface frac solutions, here to provide durable products and unbeatable support to keep your oilfield moving. Wherever you drill, we’ve got the pressure-control technologies to keep you—and your operations—safe and on schedule. We know your frac fleets are pushing harder than ever before.

That’s why our well services give you longer pumping hours in increasingly brutal conditions.

SPM is internationally equipped to manufacture and maintain equipment like pumps, compressors and turbines, with engineer field teams in every major basin. We’ve also got some of the best minds in the industry working to level up your operations and be your partner, from the rig to the refinery—and beyond. With SPM, you’re never alone in the oilfield.

The Opportunity

The role is being responsible for coordinating service and rental opportunities, including manpower, equipment planning, mobilisation and administration. Required flexibility to work across all areas of the SPM business necessary. the candidate will also support the growth of Product and Service Sales through a customer-focused strategy, ensuring exceptional client engagement and satisfaction. Work as part of a cross functional team supporting the development of process improvements to streamline workflows, maximise operational efficiency and uphold full compliance with company policies and procedures.

What

You Will Do Environmental, Health & Safety (EHS) Leadership

• Champion the company’s EHS strategy by implementing and maintaining robust systems, policies, and procedures throughout all project phases.
• Promote a culture of safety and continuous improvement across multiple sites, aligning with the Safety Driven Strategy.
• Compliance & Governance
• Ensure adherence to all relevant industry regulations and internal governance frameworks.
• Collaborate with the compliance team to uphold ethical standards and support the commitment to “Win the Right Way”.

Knowledge Management & Process Standardisation

• Actively participate in cross-functional knowledge sharing and standardisation of departmental processes to ensure organisational learning and efficiency.
• Reporting & Forecasting. Contribute to the preparation of accurate weekly and monthly operational reports and financial forecasts as requested by management.
• Report accruals to Finance Manager in accordance with Month End Checklist.
• Development & Training Lead your own learning and development requirements.
• Ensure all mandatory training is completed by due date.
• Set challenging goals that align with company strategy and agree action plan with your manager.

Operational Planning & Delivery

• Actively participate in workflow planning and order prioritisation to maximise labour efficiency and minimise overtime.
• Maintain agreed On-Time Delivery (OTD) metrics.

Field Services Management

• Support offsite service operations, aligning technician deployment with customer requirements to drive profitable growth.
• Customer Engagement. Serve as main point of contact for customer inquiries, request for quote, order processing and updates recording all data in appropriate…