Digital Operations Officer

Package

Description:

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.

The National Autistic Society helps create a world that works for autistic people and within our Corporate Services support the teams who champion the rights and interests of autistic people and their families. We have a rewarding opportunity for a Digital Operations Officer within the Digital team. If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are:

The Digital team is central to the mission of the National Autistic Society. We look after our main website and a wide range of digital platforms that support all areas of the charity, including advice and support, campaigns, professional and commercial services, schools and education, and adult support services. Our platforms are often the first place people turn for help, so it is vital that every online interaction is trusted, inclusive, and safe.

This role is about the day-to-day delivery of work for a very busy website and a wide range of digital platforms. As a CMS expert, you will take ownership of both routine updates and more complex changes, making sure every page we publish is accurate, accessible, and up to date. You will act as a trusted point of support for colleagues across the charity, empowering them to manage their own content effectively.

It is a proactive and varied position that ensures our digital presence remains a high‑quality resource for the whole autism community.

• Managing and responding to incoming web requests to provide timely support to teams across the charity.
• Building, updating, and maintaining web pages and forms in the CMS to ensure they are accurate and accessible for our schools, services and advice teams.
• Acting as a quality gatekeeper for all published content, ensuring high standards of accessibility, accuracy and design consistency.

• Hands‑on experience using a content management system to build and maintain web pages.
• A solid understanding of accessibility standards (WCAG) and how to apply them in practice.
• A good grasp of website fundamentals, including SEO, metadata, and managing broken links or redirects.

• Pension – Auto‑enrolled pension scheme.
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.
• Training – Great induction and training, including autism training.
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare – Cash plan for permanent staff.
• Life Assurance – 2x your base salary.
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.
• Support – 24‑hour Employee Assistance Programme and counselling.
• Mindfulness – Free Headspace app for you and up to 3 family/friends.
• Blue Light Card – Eligibility for discounts.

You will be required to upload your CV. If you are providing a supporting statement, please consider the following:

• Look at the job description and person specification.
• Tell us how your skills and experience match the role.
• Give examples if you can.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Agencies need not apply.

Please note the National Autistic Society is unable to provide sponsorship for Visas.