Operations Agent

📣 Job Opportunity:
Operations Agent – DHL International (UK) Ltd

Are you ready to be the face of DHL at our Aberdeen Service Centre? Do you thrive in a customer-focused environment where every day brings something new? If so, we’d love for you to join our team as an Operations Agent
!

DHL International (UK) Ltd
Forties Road, Dyce
Aberdeen, AB21 0NT

Monday to Friday
10:30 – 19:30 (with a 1-hour unpaid break)

As an Operations Agent, you’ll play a vital part in the smooth running of our Service Centre. You will be the first point of contact for our customers, both internal and external, ensuring that every interaction reflects the high standards DHL is known for.

You’ll handle a variety of key customer-facing and operational tasks, from greeting visitors and answering calls to resolving customer queries and ensuring compliance with DHL processes and safety procedures.

This is a dynamic role where no two days are the same, requiring strong communication skills, attention to detail, and the ability to stay calm under pressure.

• Acting as the first point of contact for all Service Centre customers, over the phone and face‑to‑face.
• Providing administrative and operational support to ensure smooth daily operations.
• Managing problem pieces and arranging redistribution in line with global standards.
• Maintaining compliance with all safety, security, customs, import/export, and internal DHL procedures.
• Working collaboratively with colleagues to deliver consistently high service levels.

• Excellent written and verbal communication skills.
• Strong IT skills and the ability to work with multiple systems.
• A team player who builds strong working relationships.
• Able to stay calm under pressure and solve problems proactively.
• Previous administrative or operational experience is desirable.

• £27,000 per annum salary
• Performance-related bonus eligibility
• 22 days holiday entitlement increases with service
• Excellent company pension scheme
• Life Assurance
• Enhanced maternity and sick pay
• Attractive voluntary benefits (retail, gyms, wellbeing support & more)
• Access to professional employee assistance and mental health first aiders
• Outstanding training and development with a strong focus on internal progression

If you're a customer-focused, proactive team player looking for your next opportunity, we’d love to hear from you!

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.