Property Manager

Overview

Role: Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.

Customer experience & engagement
:

• Responsible for the delivery of the ‘Newton Way’ customer excellence charter
• Building and maintaining relationships with both customers and contractors
• Responsible for creating and distributing regular customer communications
• Conduct regular owners’ meetings, in both individual and group settings
• Plan, attend and manage evening AGM’s for portfolio sites

Portfolio management
:

• Responsible for instructing and monitoring both reactive and proactive repairs
• Manage and co-ordinate customer insurance claims process
• Conduct regular property visits

Record keeping
:

• Ensuring customer records are kept accurately and up to date

• Full, clean UK Driving License
• Previous experience in a customer service-based role
• Strong communicator
• Ability to work well as part of a team
• Proficient using Office 365
• Ability to work to targets
• Works well under pressure
• Previous experience using a CRM based system is preferable, but not essential

• Car Allowance
• Group Life Insurance
• Employee Loan Scheme
• Pension Scheme, including salary sacrifice enhanced pension scheme.
• Objective based bonus
• Complimentary birthday off
• Additional complimentary festive leave
• Enhanced parental leave (maternity, paternity, adoption leave)
• Sick Pay
• Bereavement leave

.....any many more !