Customer Service Advisor Airport

Role Overview

The Role

Customer Service Advisor - Aberdeen Airport – Full time 42 Hours Per Week- £26,863.20 Per Annum

We’re looking for a Customer Services Adviser who will be the face of our business,
bringing outstanding customer service within the Airport sector.

You’ll join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you’ll join a company that takes pride in its people.

As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You’ll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

This is a working shift pattern of 4 on 4 off, 12 hour shifts working days and nights

• Serving customers, ensuring they receive an easy and seamless tailored experience
• To understand and be fully familiar with the parking equipment, pre‑booking system, ANPR system and other related equipment
• Completing report sheets and log sheets as instructed
• Carrying out relevant basic maintenance of payment machines and entry and exit barriers
• Ensure that patrols are carried out at all times in accordance with the site’s KPI’s

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?

Are you able to take initiative and make choices that are right for our customers?

Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. If you can demonstrate good time keeping, reliability and a safety‑first mindset, please apply today. We’d love to hear from you.

• Full Uniform
• Training and development
• Company Pension
• Employee discount scheme

For this role a Full driving license is essential

With exciting projects and an atmosphere of fostering and support, staff have the chances to fulfil their potential while aiming for excellence in their work.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.