Key Account Manager

Contract Lead – Strategic Account & Contract Delivery Salary:

Competitive + car / car allowance + bonus + benefits

Are you a delivery-led Strategic Account Manager who enjoys owning complex contracts, managing performance, and turning data into action?

We are recruiting on behalf of a market-leading supply chain and distribution business to appoint a Contract Lead responsible for the governance, performance, and development of a national, high-profile customer contract
.

This is not a new-business sales role
.

It is a contract ownership and delivery role
, focused on operational excellence, KPI performance, and continuous improvement across a multi-site UK contract.

As Contract Lead, you will act as the single point of accountability for a strategic customer relationship, ensuring contractual commitments are delivered consistently across the UK.

You will:

• Own end-to-end contract governance
  , including KPIs, service levels, and compliance
• Lead delivery of product supply chain solutions such as catalogue management, vendor alignment, and service optimisation
• Analyse performance data (OTIF, service metrics, savings, compliance) and produce Excel-driven reports and PowerPoint packs for senior stakeholders
• Chair and contribute to monthly and quarterly business reviews
  , translating data into clear actions
• Identify and implement service improvement and cost-efficiency initiatives
• Work cross-functionally with Operations, Procurement, Commercial, IT, and Legal to ensure seamless contract delivery
• Travel nationally to customer and internal sites as required

You will come from a strategic account, contract management, or contract lead background
, ideally within a supply chain, distribution, MRO, utilities, or industrial environment
.

• Proven experience owning and governing live B2B contracts (post-award)
• Demonstrable accountability for KPIs, service performance, and reporting
• Strong understanding of product supply environments (distribution, inventory, catalogue, logistics)
• Advanced Excel capability (pivot tables, dashboards, performance analysis)
• Strong PowerPoint skills
  , with experience presenting operational performance to senior stakeholders
• Commercially aware, structured, and detail-driven
• Comfortable working in a hybrid model with UK travel

Experience in utilities or regulated environments is advantageous but not essential.

• Competitive salary and performance-related bonus
• 25 days’ annual leave plus bank holidays
• Pension, private healthcare, and life assurance
• Enhanced family leave and flexible/hybrid working
• Clear progression
  , with the role aligned to future leadership succession

If you are a Contract Lead or delivery-focused Strategic Account Manager who enjoys owning complex customer contracts and driving performance through data and structure, we’d love to hear from you.