Customer Services Manager

Talent & Resourcing Advisor - James Fisher UK

Customer Services Manager

12-month fixed term contract (Maternity cover)

JFD is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services. Operating worldwide, the company is the world’s leading provider of submarine rescue capability and an established provider of submarine escape training. The company is at the forefront of Hyperbaric Rescue, along with being the leading supplier of commercial and defence diving equipment and saturation diving systems to the commercial industry.

The Defence Division provides underwater systems and life support capabilities, for the defence and commercial diving markets.

The role forms part of the Commercial Diving and Hyperbaric team, responsible for ensuring that new sales orders are being seamlessly delivered to our customers in accordance with the agreed schedule. The position will act as the prime contact with our commercial customers and internal stakeholders, monitoring, updating, and tracking orders and dashboards and KPIs.

• Managing and maintaining customer relationships, providing updates on delivery and logistics.
• Ensure orders are delivered on time.
• Manage the operations team, ensuring accurate, focused delivery of goods and services.
• Ensure weekly/monthly order dashboards are updated and circulated on time.
• Ensure all shipments are invoiced and shipped efficiently.
• Timely reporting to clients of order updates.
• Maintenance of order books and records.
• Managing and maintaining export/licence records in compliance with export controls.
• Liaison with all internal support departments to ensure key information to customers’ orders is updated and communicated.
• Responsible for the prompt response and compliance to customer requirements.
• Responsible for compliance to policies, procedures and processes.

• Demonstrable experience with customer relationships.
• Previous business systems knowledge.
• Experience of planning detail and structure.
• Previous experience in leading a team.
• UK and International logistics/export compliance.
• HRMC and DGM exposure.

You will need good verbal and written communication skills and be able to prioritise work tasks and activities effectively. Excellent customer interface and management skills with proficiency in critical time management.

Due to the volume of applications that we receive for our vacancies, the application may close before the deadline, so please apply early to avoid disappointment.

At James Fisher we rely on our heritage built on the foundations of our people and innovation. We collaborate with customers, communities and suppliers, embedding a more sustainable approach across our business. James Fisher is a global engineering services company providing expertise and innovative technology across Energy, Defence and Maritime Transport. We are committed to taking positive action on diversity and encourage applications from all backgrounds.

As a Disability Confident employer, we offer an interview to disabled candidates who meet the minimum criteria for the role. James Fisher & Sons plc are proud to partner with the Career Transition Partnership, the official provider of armed forces resettlement for over 20 years.

Mid-Senior level

Full-time

Customer Service

Defense and Space Manufacturing

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