Cluster Sales Office

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• 30% F&B discount
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Free meals on duty saving you over £1000 per year

And much much more!

Full time

Based across The Aberdeen Altens Hotel and The Aberdeen Dyce Hotels, as required

A minimum of two year's relevant experience within the hospitality, events or tourism sector

Ideally currently in a hospitality role looking to progress into a commercial role

• Check and respond to emails in the shared sales,events, and reservations inboxes across both hotels, as directed by the commercial team
• Answer incoming calls professionally for both hotels, handling basic enquiries and directing calls to the appropriate team member
• Prepare documentation and reports for the daily 10:30am meeting
• Action all Conferma Connect tasks accurately and within required timescales
• Input and manage group and allocation rooming lists
• Perform arrivals checks, ensuring all booking details are accurate and complete
• Support billing and invoicing processes as required
• Prepare and send sales proposals, contracts, confirmations, and booking information as requested
• Provide day-to-day administrative support to the Cluster Director of Sales
• Assist the events team with meeting and event coordination, including function sheets and internal communications
• Support the reservations function by processing bookings, updating systems, and handling smaller accommodation requests
• Update and maintain CRM systems, sales databases, and booking records, ensuring accuracy and data integrity
• Assist with social media updates and basic marketing activity
• Research local competitors and potential sales leads, sharing insights with the sales team
• Carry out cold calling, lead generation, sales blitzes, and proactive sales activity when required
• Conduct post-event follow-up calls to gather feedback and support repeat business
• Chase outstanding enquiries and follow up on provisional bookings as requested
• Support with Christmas bookings and administration, including chasing deposits and final payments
• Liaise with operational departments to ensure the smooth delivery of meetings, events, and group bookings
• Travel between Hotels on designated days to provide on-site commercial support
• Handle general office administration, including filing, record updates, and paperwork processing
• Adapt priorities throughout the day to support a busy, fast‑paced commercial environment
• Master the art of multi‑tasking, from answering calls and managing bookings to handling guest requests with professionalism and positivity
• Go above and beyond to surprise and delight guests, delivering thoughtful touches and personal service that enhance the guest experience
• Walk‑in appointments and site visit planning, preparation and hosting, as required
• Support with client events such as open days, FAM Trips, exhibitions etc

• Excellent communication skills (written and verbal), with the confidence to handle guest enquiries, liaise with colleagues, and share information clearly
• Highly organised and detail‑focused, ensuring bookings, reservations, and requests are managed accurately and efficiently
• Strong attention to detail and a high level of accuracy in all administrative tasks
• A genuine team player with a flexible, supportive, and “ready to help” approach
• Adaptable and comfortable working in a fast‑paced environment where no two days are the same and the role continues to evolve
• Quick to learn and keen to get involved across a variety of tasks, with a broad,…