Branch Manager

Branch Manager

Area Federal Credit Union is seeking an experienced and member-focused Branch Manager to lead daily operations at one of our credit union branches. This role is responsible for driving exceptional member service, overseeing branch staff, and ensuring operational excellence while supporting the credit union’s mission of serving our members and community. The ideal candidate is a collaborative leader with a strong background in financial services, staff development, and relationship building.

Reports to:

VP of Operations

Guide and manage branch office in providing quality service to members in account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines. Manage branch with less than ten full-time employees.

• Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
• Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Evaluate the job performance of branch office staff to ensure quality of work and service to members.
• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.
• Monitor key products and sales within branch to ensure profitable and sound business practices and a high quality of service for members.
• Manage the security and safety of the branch. Examine and monitor security and safety policies and procedures on an on-going basis.
• Ensure that staff receive on-going training on security and robbery procedures.
• Schedule adequate staff to ensure efficient branch operation.
• Conduct loan interviews. Process, approve and/or close loans.
• Monitor branch operations to ensure a consistent, professional approach.
• Assist staff or members in solving complex account problems.
• Perform all other duties as required by supervisor.