Dispatcher, Government

Responsibilities

• Must perform tasks necessary for the operation of a combined communication center serving:
  Fire Departments (urban and rural), County Sheriff’s Department, and Police Departments, Ambulance services (urban and rural), Care flight, and any other agency deemed necessary.
• Receives emergency and non-emergency calls, including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, and CAD systems.
• Calls are completed in accordance with established local procedures as governed by the Communications Council and the Federal Communications (FCC) Rules and Regulations.
• Must operate computer terminals for specialized access with various automated data banks in compliance with applicable laws.
• Assigns appropriate public safety personnel for routine and emergency calls for service.
• Assists in training new personnel on an assigned basis.
• Perform other duties as assigned, including notifying supervisor of concerns.

• Stress Management/Composure:
  Dealing successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, over the telephone, often where relations may be confrontational or strained.
• Problem Solving/Analysis:
  Read and comprehend simple instructions, short correspondence, and memos. Using initiative and independent judgment within established policy guidelines.
• Teamwork Orientation:
  Performing basic office support work. Comprehends and applies County/City ordinances, policies and procedures.
• Decision Making:
  Safety, security, and first aid policies and procedures. Determining and executing the proper course of action under emergent conditions.
• Communication Proficiency:
  Calmly, courteously and clearly in oral and written forms. Principles and techniques of public relations and customer service, both in person or over the phone. Effectively present information in one-on-one settings and small group situations.
• Ability to document all activity, locations, and status in the computer-aided dispatch system for public safety personnel, quickly disseminating any additional information.
• Technical Capacity:
  Use of specified computer applications. Learn law enforcement terminology and procedures. Perform basic mathematical functions. Ability to simultaneously listen and comprehend both telephone and radio traffic.
• General knowledge of the geography of Brown County, location of towns, cities, and communities, major and minor roadways/highways, and like information.