Personal Banker

Overview

Personal Banker

Reports to:

Branch Manager

Purpose: Meet with members of the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the members’ daily needs. Provide a variety of transactional services to members including loan interviews and loan closings.

• Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies
• May reply to email or other electronic requests submitted by members, providing professional, prompt, efficient, and accurate service and information
• Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance
• Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members
• Take loan applications and close loans
• Educate members on credit union products and services based on member’s needs that are obtained from member interviews and/or review of member’s account
• Up-to-date and comprehensive knowledge on all credit union products, services and on all related policies, procedures, rules, and regulations
• Provide information on investment alternatives to members wishing to deposit funds with the credit union
• Research accounts for deposit, withdrawal, and loan-payment discrepancies
• Assist members in balancing their accounts
• Assist members in opening certificates of deposits (CDs) and individual retirement accounts (IRAs) and further documentation of deposits/withdrawals
• Perform any and all other duties as assigned by supervisor