Retail, Retail Associate​/ Customer Service

Overview

Job Title:

Retail Employee

Entity:
Ripken Baseball

Reports To:

Nina Toscani

Pay rate: $15.00/hr

Location:

Aberdeen, MD

Anticipated

Start Date:

02.28.26

End Date: 11.22.25

The Ripken Experience Aberdeen is a premier baseball tournament destination, hosting teams, and families from across the country. Our fast paced, high energy fun environment relies on teamwork and great customer service to deliver unforgettable tournament experiences.

As a member of the Ripken Experience retail team, you will be working under the direction of the Retail and Operations Coordinator. Your job duties will range from checkout, stocking, organizing, inventory, cleaning, maintain visual presentation of merchandise, and providing world class customer service to our teams and families that enter our complex.

• Ring in sales and assist customers in our retail shop.
• Routinely clean, disinfect, and polish fixtures, displays, and shelving in the shop.
• Greet, assist, and share product knowledge to customers in their shopping to create a friendly and pleasant atmosphere.
• Perform routine inventory counts, audits, and receive orders.
• Organize merchandise, apparel, and novelties on shelves and restock as needed.
• Carry out other store administrative tasks as directed by Manager/Director/Lead on duty.
• Assist in other areas of the business.

Required:

• Minimum must have High School Diploma, currently attending a local high school, or GED.
• Ability to work during the day or evening as determined by supervisor.
• Ability to work flexible schedule based on the needs of the business including mornings, evenings, weekends, and holidays based on the business’s needs.
• Ability to handle multiple tasks at one time.
• Good verbal and written communication skills.
• Strong leadership and customer service abilities.
• Ability to work in a team environment.
• Strong work ethic.
• Positive team attitude.

Preferred:

• 1 – 3 years retail work experience preferred.
• Experience resolving customer concerns professionally and efficiently preferred.
• Experience engaging with diverse customers and creating a positive shopping experience preferred.

• Routinely required to work extended hours of time including weekdays/nights, and weekends.
• Must be able to move quickly to assist customers.
• Reach for high placed boxes and items, handle or feel objects or controls, balance, stoop, kneel, crouch or crawl, and climb stairs.
• Routinely lift or move up to 50 pounds at least 20% of the time.
• Stand for long periods of time.
• Routinely exposed to extreme hot/cold weather conditions, dust and particles, and loud noises.