Service Professional

About the Service Professional Role

Our high‑performing Customer Solutions Delivery team at TELUS is revolutionizing the future by connecting homes and businesses across Canada to our lightning‑fast TELUS Pure Fibre™ network while driving revenue growth. We’re looking for sales champions with technical expertise who thrive on exceeding targets and delivering exceptional service installations. Our mission is to maximize customer value, and we do it together with our amazing colleagues across TELUS.

You will be the frontline sales champion and technical expert in the community, serving as a trusted advisor in our customers’ homes. With your exceptional customer service and sales skills, you will help our customers fully experience the benefits of our growing suite of products and services. You’ll share our passion for leveraging our superior networks and the strength of our team to deliver unmatched value and innovative solutions to our customers’ homes, all while growing our business and customer satisfaction.

As a Service Professional, you’ll meet with customers in their homes, installing, maintaining, and supporting a range of services, including security, internet, home automation, TV, and home phone. You will also provide on‑site support, drive future growth by highlighting sales opportunities, and educate customers face‑to‑face on both new and existing products, all while increasing our sales and customer satisfaction.

• Combines technical aptitude with sales passion and gets energized by exceeding targets
• Loves solving technical challenges while identifying opportunities to grow customer value
• Thrives on building customer relationships through expert service delivery and consultative selling

We provide an hourly wage of $27.70 plus sales commissions, annual bonuses and regular increases. This hourly wage includes a base wage of $25.70 with an additional $2 per hour for the recognized skill of Aerial Outside Plant Climbing (telephone pole climbing). Extensive training will be provided. We also offer employee share purchase plans, service discounts and additional health and dental benefits, and a long‑term career with a team that strongly believes in social purpose and giving back.

• Passionate about sales with proven ability to exceed targets through technical expertise
• Excel at consultative selling and can turn service calls into sales opportunities
• Driven by solutions‑based selling and enjoy recommending products and services that improve customers’ lives
• Natural technical aptitude and proficiency with consumer electronics
• Strong objection handling and building trust through technical competence
• Collaborative, can work independently with minimal supervision
• Strong problem‑solving skills and maintain high performance under time constraints
• Normal colour vision required to work with colour‑coded wiring
• Handle physically demanding workload, including standing, lifting, climbing ladders, bending, crawling in confined spaces, and working in various indoor/outdoor environments
• Flexible to work various shifts: days, evenings, weekends, statutory holidays, with possible out‑of‑town assignments
• Fluent in English with clear, genuine and persuasive communication style; additional languages considered beneficial
• Professional written and oral communication skills
• Enjoy continuous learning and have the ability to learn formally and informally in a dynamic environment
• Can meet applicable testing requirements

• Proven customer service AND sales experience
• Clean and valid full Class 5 Driver's License or provincial equivalents, driver’s abstract needed
• Completed a minimum of Grade 11 Math; transcripts or diplomas required

• Any previous experience and/or education in telecommunications or security

Not Applicable

Full‑time

Other

IT Services and IT Consulting, Telecommunications, and Utilities