Senior Clerk, Medical Imaging Regional Hospital and Cancer Centre

Salary

CAD $30.28 - $30.28 / hour

Come work with us! Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Within the context of a client service culture, the position supervises three (3) to ten (10) designated staff and oversees the coordination of clerical workflow for the designated area within the department of Medical Imaging.

Duties include supervising work activities, scheduling and coordinating staff, conducting performance evaluations, reviewing and revising policies and procedures, setting up protocols for methods of operation, coordinating implementation of new work methods and/or systems and troubleshooting hospital and Radiology Information Systems for the assigned area. Monitors expenditures and makes recommendations to the supervisor regarding budget for designated area, as applicable and performs patient registration, appointment scheduling and other clerical functions as assigned.

• Supervises the clerical workflow and activities of three (3) to ten (10) designated staff within the assigned area by performing duties such as scheduling and coordinating work assignments and staff, providing relief coverage for assigned area, checking and prioritizing work, providing guidance and advice to facilitate resolutions to work problems, monitoring operations to ensure department standards are met and safety procedures are followed, correcting problems as required and referring discrepancies or concerns to the supervisor.
• Oversees various staffing issues related to performance, orientation and training, staff selection and disputes by writing employee performance evaluations in conjunction with supervisor to promote quality work performance, discussing evaluations and clarifying performance expectation with staff, determining orientation and training requirements, documenting performance problems and discussing recommendations regarding probationary period extensions and disciplinary action with supervisor. Assists with staff selection by attending panel interviews for position vacancies and providing input regarding evaluation of candidates.
• Participates in the development of operating methods and procedures in order to meet the needs and requirements of assigned area, the department and legislation by liaising with appropriate personnel, identifying problems, inefficiencies and alternate solutions and recommending changes to supervisor. Identifies inconsistencies in office procedures and develops new work systems by working together with staff to streamline processes, setting protocols for work methods, developing forms to streamline work flow, discussing changes with supervisor and notifying staff of changed procedures.
  
  Revises clerical procedures for approval by drafting and typing items utilizing basic word processing software.
• Monitors clerical relief needs and ensures they meet budgetary restrictions, discusses clerical budget with supervisor, makes recommendations upon request and takes follow up action as directed.
• Communicates with internal departments regarding clerical issues and/or procedures by responding to inquiries relating to clerical work flow or procedures, coordinating discussions and working with personnel to resolve work related issues and discussing issues with supervisor as required. Acts as a member of departmental committees when requested to provide input regarding clerical functions, work load and/or policies and procedures.
• Troubleshoots Hospital and Radiology Information Systems for assigned area as applicable and provides input into…